THE ROLE Client outcomes and experience Own a portfolio of clients, including complex or high value engagements Act as a trusted senior contact, resolving issues with sound judgement Ensure clear, timely and professional communication Influence client retention, confidence and long term relationships Act as escalation point for complex or high risk matters Quality, compliance and risk Ensure all work meets professional, regulatory and ethical standards Exercise independent judgement on non routine technical matters Identify and manage risks to clients and the firm Maintain oversight of team outputs and ensure quality through review and leadership WIP and fee recovery Manage workflow, scoping and allocation of work across the team Drive sustainable fee performance and recoverability Review WIP and invoicing aligned with firm expectations Team leadership and development Lead, coach and mentor team members Build capability, judgement and confidence in others Provide timely feedback, guidance and escalation support Lead performance and development discussions,



ideally with experience using formal review processes such as half-yearly reviews Ideal Candidate 7+ years' professional experience in public practice accounting Demonstrated experience leading people and managing outcomes Proven ability to exercise independent judgement in complex situations Strong client management and relationship skills High level communication and influencing capability Solid organisational skills with ability to manage competing priorities Commercial mindset with an understanding of fees, workflow and performance Degree in Accounting or Finance CA or CPA (completed or working towards) Detail focused, organised and reliable with strong time management and the ability to manage competing priorities Clear written and verbal communication skills and able to build positive working relationships with clients and direct reports Systems experience Xero, MYOB BGL 360, MYOB AE, CAS (highly desirable) Intermediate MS Office

📌 Manager (Western Australia)
🏢 Letizia Palmer
📍 Western Australia