Job Description
Primary & Community Care Services – Mackay QLD
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At PCCS, we're pioneering a path in mental health and social emotional wellbeing services. Our service is a beacon of hope and support for those who need help when most other doors are closed, and those in‐between moments when challenges feel the heaviest.
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We work with a diverse community, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, and people of all ages, offering opportunities that are personalised, strengths‐based, and genuinely responsive.
Your Role: More Than a Job n
As our specialist, you'll be the concierge of mental health services, listening deeply, understanding what matters to each person, and guiding them toward the right pathway. Whether it's a straightforward referral or a creative solution to meet unique needs, you'll make each interaction count.
Core responsibilities include: n
Being the warm, non-judgmental first point of contact for enquiries.
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Conducting needs assessments to understand each individual's situation.
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Providing transparent, informed referrals and service navigation.
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Following up to ensure smooth and supportive care journeys.
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Championing a strengths-based approach that focuses on what's strong,



not just what's wrong.
What We're Looking For n
Genuine empathy and curiosity about people's unique stories.
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A strengths-based mindset and excellent communication skills.
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Ability to explore, explain, and connect people to services that fit them best.
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Flexibility, creativity, and comfort with problem-solving in the moment.
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Relevant qualifications — Qualification in Social Work, Nursing (RN/EN), or other Allied Health professions with mental health experience.
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Required clearances — NDIS Worker Screening & Working With Children Check.
What's On Offer n
Tax-free salary packaging
up to $15,900 p.a. and $2,500 meal & entertainment allowance.
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Generous leave
provisions including 17.5% annual leave loading.
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Strong team support and regular debriefs — you'll never feel "on your own."
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Funded professional development and growth opportunities within PCCS.
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Access to Employee Assistance Program.
Contract: n
Be part of a team that makes help available when it's needed most.
n If you want your work to truly matter — and to fit around your life — we'd love to hear from you.
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