Job DescriptionClient Services Representative (Casual) 36 Lonsdale St, Dandenong VIC ****About the RoleAre you passionate about animals and providing outstanding customer service?
Veterinary Referral Hospital Dandenong is seeking a Casual Client Services Representative to join our team.In this flexible role, you'll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners—particularly in urgent and high-pressure situations.
We're looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.Key ResponsibilitiesAct as the first point of contact for all client interactions, both in person and over the phoneManage a multi-line switchboard, including handling high volumes of calls efficientlyTriage and respond appropriately to emergency patient enquiries, escalating when requiredCoordinate appointments, inquiries,



and client communicationsMaintain accurate client records and documentationProvide transparent information on services, pricing, and hospital policiesLiaise with veterinary staff to support seamless patient careProcess payments and handle basic financial transactionsEnsure the reception area is clean, organised, and welcomingAssist with general administrative tasks as requiredAbout YouPrevious experience in a client service role (veterinary or healthcare experience highly regarded)Confident managing a busy switchboard and high call volumesAbility to remain calm and composed in stressful or emergency situationsStrong communication and interpersonal skillsA team player who can also work independently when requiredExcellent organisational and multitasking abilitiesPassion for animals and commitment to excellent customer serviceAvailability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)Apply Today!

📌 Client Services Representative - Vrh Dandenong (Melbourne)
🏢 Veterinary Referral Hospital
📍 Melbourne