Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We're a technology company focused on creating a smart, sustainable energy system.
From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It's a really exciting time in energy.
Help us make a real impact on shaping a better, more sustainable future.What is TechOps?
TechOps at Kraken is a modern, lean evolution of traditional enterprise IT.
We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements.We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people.This is a broad role with a huge amount of variety.
You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time.
Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action.We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business.About the roleAs a TechOps Generalist, you'll be a core contributor to the day-to-day delivery of TechOps services across the APAC region, working closely with the TechOps Lead and the wider global TechOps team.While this isn't a people management role, it is a role with real ownership.
You'll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow.We strongly believe that great TechOps starts with empathy.
You'll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work.We prioritise friendly, human support over SLAs or ticket numbers.
Our aim is to deliver such a valuable experience that technology fades into the background, and when support is needed, it's easy, human, and effective.What you'll doProvide hands-on 1st, 2nd, and 3rd line support across the businessOwn and deliver TechOps work across identity, devices, SaaS, networking,



and office infrastructureWork closely with the TechOps Lead to balance reactive support with proactive, planned improvementsContribute to technical projects that improve security, reliability, and scalabilityDesign, improve, and automate systems and processes to reduce manual effort and operational riskCollaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experienceSupport our offices in Melbourne and Japan, with potential expansion across APACIdentify recurring problems and help build long-term solutions rather than short-term workaroundsExample TechOps projects include:macOS and Windows MDM improvements and migrationsIdentity provider and SSO improvementsDevice trust and posture compliance solutionsReplacing insecure authentication factors with phishing-resistant alternativesOffice networking, AV, and access control improvementsSaaS migrations and integrationsWhat you'll needMust haveStrong hands-on experience in an IT, TechOps, or systems-focused roleDeep knowledge of Windows and macOS, with confident troubleshooting skillsHands-on experience providing 1st, 2nd, and 3rd line supportComfort operating in highly ambiguous environments and managing competing prioritiesA robust technical foundation across identity, MDM, SaaS, and networkingAbility to communicate clearly with both technical and non-technical stakeholdersA people-first mindset and a conscientious approach to decision-makingShould haveExperience supporting macOS, Windows, iOS, and Android environmentsExperience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)Understanding of SSO technologies such as OAuth, SAML, and SCIMEnjoyment of scripting, APIs, and automating repetitive or error-prone tasksExperience working across time zones or with distributed teamsNice to haveA foundational understanding of programming or software engineeringFamiliarity with security tooling such as CrowdStrike, Kolide, osquery, or ZscalerExperience with office networking (we use Cisco Meraki)Exposure to cloud platforms such as AWSKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5.




Check out our Welcome to the Jungle site ( Are you ready for a career with us?
We want to ensure you have all the tools and environment you need to unleash your potential.
If you have any specific accommodations or a unique preference, please contact us at (email protected) and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements.
Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire.
Across Kraken, we're looking for genuinely decent people who are honest and empathetic.
Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent.
By applying, you acknowledge that you've read, understood and consent to these terms.Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
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📌 Techops Generalist (Melbourne)
🏢 Kraken Technologies
📍 Melbourne