Role OverviewWe are hiring a QuickBooks Sales Executive responsible for handling inbound customer queries and outbound dialer calls.
The role focuses on understanding customer issues related to QuickBooks, diagnosing needs, and converting prospects into paid support plan customers.This is not a technical sales role.
It is a consultative sales role requiring strong product understanding, accounting basics, and high -quality communication.Key ResponsibilitiesHandle inbound calls from customers facing issues or seeking assistance with QuickBooksExecute outbound dialer calls for follow -ups, lead nurturing, and conversionsUnderstand and diagnose customer problems related to QuickBooks usagePosition and sell appropriate support plans based on customer requirementsDeliver a clear, confident, and structured conversation experienceMaintain accurate records of interactions in CRM/toolsEnsure high conversion rates and customer satisfaction (CSAT)Work across international customer bases including Australia, UK, USA, Singapore, South Africa, and Middle EastRequirementsEligibility Criteria (Non -Negotiable)Experience: Minimum 1 year and maximum 3 years of experience in QuickBooks sales/support -related rolesProduct Knowledge:Strong working knowledge of QuickBooksClear understanding of common user issues,
workflows, and product featuresAccounting Knowledge:Must have a functional understanding of accounting principles (mandatory)Education:Graduate in any discipline (Not eligible: LAW and Hotel Management backgrounds)Communication:Excellent command over English (spoken and written)Ability to handle international customers with clarity and confidenceKey Skills Required Robust consultative selling mindset (problem → solution → conversion)Ability to simplify product understanding for customersHigh listening and probing skillsComfortable with targets and performance metricsFamiliarity with dialer systems and CRM toolsAbility to work in a high -volume call environmentWhat This Role Is NOT Not a hardcore technical troubleshooting roleNot a generic tele -calling role without product depthNot suitable for candidates without QuickBooks exposureSuccess Metrics (KPIs) Conversion Rate (Inbound + Outbound)Revenue per customer / Plan attachment rateCall Quality & ComplianceCustomer Satisfaction (CSAT)BenefitsWhy JoinExposure to global customer baseOpportunity to build deep SaaS product + accounting expertiseHigh -growth role with clear performance -driven incentives