OverviewWe're looking for a passionate and driven Training & Onboarding Manager to join Rex Cirrus8 and play a key role in setting our clients up for success from day one.This role is all about delivering exceptional onboarding experiences, building robust client relationships, and creating engaging, high-impact training that drives long-term retention and product adoption.About the RoleAs our Training & Onboarding Manager, you'll lead the end-to-end onboarding journey for recent clients, ensuring they feel confident and supported as they transition onto Rex Cirrus8.You'll combine training delivery, client relationship management, and project coordination to ensure every client has a smooth and successful go live experience.
You'll also play a key role in continuously improving our training programs and resources.Key ResponsibilitiesClient Onboarding & TrainingOwn the onboarding experience for new clients from kick off through to go liveDevelop and manage structured training plans tailored to client needsDeliver engaging training sessions both online and in personProvide ongoing training and support to ensure strong product adoptionClient Experience & Relationship ManagementAct as the key point of contact during onboardingBuild strong,



trusted relationships with clients early in their journeyIdentify and address training gaps to support successful outcomesSupport clients post go live and guide them to self service resourcesTraining Design & Continuous ImprovementDesign and deliver training for new features and product updatesDevelop and maintain training materials, including e-learning modulesMaintain and improve the online knowledge baseContinuously evolve training programs using best practice learning principlesProject Coordination & ImplementationProject manage onboarding timelines and key milestonesCoordinate client kick offs and data review sessionsWork closely with the Implementation team to ensure smooth deliveryImprove onboarding workflows and communication processesCompliance & SecurityComplete required information security trainingAdhere to ISMS policies and proceduresReport any security risks, incidents or concernsExperience & SkillsProven experience in a Training, Onboarding or Customer Success roleStrong leadership and stakeholder management skillsExcellent communication and interpersonal skillsPassion for delivering outstanding client experiencesStrong problem solving ability and confidence navigating complex situationsAbility to manage multiple priorities and deadlines effectivelyA proactive, adaptable mindset with a can do attitudeComfortable working with change and continuous improvementExperience in SaaS or PropTech is highly regarded Why Join Rex Cirrus8Be part of a fast growing proptech business shaping the industryWork in a collaborative, supportive team environmentHybrid work structure with flexibility built inOpportunity to make a real impact on client experience and product adoption

📌 Training & On-Boarding Manager (Brisbane)
🏢 Rex Software
📍 Brisbane