Brisbane, QLD | Full Time | $85,000 - $100,000 + IncentivesThis is an opportunity to lead the growth and experience of one of Brisbane's most established and evolving health and wellness destinations.Privately owned and community-driven, this business has built a loyal member base over many years, and is now entering its next phase of expansion.
With significant investment into new facilities, programming, and member experience over the next 3-6 months, the focus is clear:Elevate the standard.
Deepen connection.
Drive sustainable growth.You'll play a central role in making that happen.The OpportunityThis role sits at the intersection of sales, service, and community.You will own the full member journey, from first interaction through to long-term retention, while leading and developing a front-of-house and membership team to deliver a consistently high-quality experience.This is a hands-on leadership role for someone who can move seamlessly between:Coaching a teamDriving performanceBeing present on the floorBuilding genuine relationships with membersThe Environment You'll Be LeadingThis is a large-scale, multi-offering facility designed to support a wide range of members and training styles.You'll be working across an ecosystem that includes:Dedicated functional and performance training spacesMultiple group fitness studios (strength, conditioning, mind-body)A full-service gym floorAquatics, recovery, and wellness facilitiesA growing calendar of events, programs, and community activationsThe opportunity is not to maintain what exists, but to evolve it into a more connected,



elevated member experience.What You'll OwnGrowth & Sales PerformanceLead the end-to-end member acquisition strategyOversee tours, follow-ups, referrals, and onboardingBuild and refine sales systems and campaignsTrack performance, conversion, and pipeline metrics dailyCoach the team to deliver consistent, values-led sales experiencesMember Experience & RetentionDesign and elevate the full member journeyImplement retention strategies, onboarding pathways, and engagement touch pointsIdentify trends in behaviour, feedback, and churn, and act on themCollaborate with coaching and wellness teams to align experience with member needsCommunity & Brand ExperienceBe a visible and trusted presence within the clubLead events, challenges, and activations that build connectionOversee member communication across all touchpointsBuild local partnerships to strengthen brand presence and community integrationLeadership & Team DevelopmentLead, coach, and develop a high-performing front-of-house and membership teamCreate a culture of ownership, accountability, and energyIdentify and grow future leaders within the businessWho This Role Is ForYou are not just a manager, you are an operator.You bring a strong balance of:People leadership, you build teams that people want to be part ofCommercial awareness,



you understand numbers, targets, and growthCustomer obsession, you care deeply about experience and retentionPresence, you lead from the front and set the tone on the floorYou thrive in environments that are:Fast-movingCommunity-drivenExperience-focusedAnd you are motivated by the opportunity to:Build something betterTake ownershipBe part of a business that is evolving, not standing stillWhat We're Looking For:3-5+ years in a similar role within fitness, wellness, or hospitalityProven team leadership experience (sales/front-of-house)Strong sales mindset with a focus on growth and conversionPassion for member experience, retention, and communityHands-on leader who thrives on the floorHigh energy, ownership, and accountabilityAble to build culture and develop peopleCommercially aware, understands targets, KPIs, and performanceWhat's On OfferCompetitive salary + performance incentivesA genuine leadership role with influence over growth and experienceA business investing heavily in its next phaseStrong team culture and community environmentMembership and additional lifestyle benefitsThis is a rare opportunity to step into a business with:Scale (large member base and facility)Loyalty (strong existing community)Momentum (significant investment and evolution underway).
.and play a key role in shaping what comes next.ApplyIf you're ready to step into a role where you can lead, build, and elevate, we'd love to hear from you.Submit your application with a short introduction outlining your experience and what excites you about this chance.

📌 Head Of Member Experience & Operations (Brisbane)
🏢 Fli
📍 Brisbane