Job SummaryWe are seeking an experienced BusinessAnalyst with expertise in Field Service Management (FSM) for OutageManagement to bridge business requirements and technology solutions for utilityorganizations.
The role involves gathering, analyzing, and documenting businessprocesses, supporting digital transformation initiatives, and deliveringsolutions that improve outage response, field workforce productivity, customerexperience, and operational efficiency.
Key ResponsibilitiesBusiness Analysis & RequirementsManagementGather, analyze, and document business requirements from stakeholders, SMEs, and operational teams.Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.Create Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), user stories, process flows, and use cases.Translate business requirements into functional specifications for development teams.Field Service Management for outagemanagmenetAnalyze and improve field service processes including work order management, scheduling, dispatching, workforce mobility,



and asset maintenance.Collaborate with field operations teams to optimize technician productivity and service delivery.Support implementation and enhancement of Field Service solutions such as SAP SAM or ADMS POAM platforms.Required Skills & ExperienceFunctional SkillsStrong experience in Business Analysis within Utility, Energy, Electricity, or Field Service industries.Understanding of Outage Management Systems (OMS) and utility operations.Knowledge of Field Service Management processes:Work Order ManagementScheduling & DispatchMobile Workforce ManagementService OperationsTechnical SkillsExperience with OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.Familiarity with APIs, data mapping, system integrations, and workflow automation.Experience with Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platforms is advantageous.Knowledge of Agile tools such as Azure DevOps or Jira.Business Analysis SkillsRequirements elicitation and documentation.Process modelling (BPMN, Visio).
Gap analysis and business process reengineering.User story creation and backlog management.Stakeholder management and workshop facilitation.

📌 Business Analyst- Utilities (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne