KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years.
We're pioneering a new era of security.
AI-powered since ****.
And market-leading since day one.Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build solid security cultures.
We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand.
True resilience is collective, it requires us to protect our people, our data, and our planet.To learn more about our team and office culture in Melbourne, Australia, visit the following links.
Careers Page: data-stringify-type="bold">Glassdoor: Sales Architect is a vital collaborator to the Sales team, having primary responsibility for providing pre-sales support to prospective customers for all KnowBe4 products as well as eliminating technical impediments to their purchase and adoption.
This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements.
In addition, the Sales Architects will collaborate directly with other business units such as Technical Support to address complex technical issues, Revenue Development to facilitate sales' technical acumen, Product Management to assess and address product gaps and others as needed in the course of their work.Responsibilities:Technical Leadership:Serve as a product authority both internally and externallyTroubleshoot complex issues and develop innovative product showcasesLead product feedback discussions and collaborate with Product ManagementDevelop and deliver advanced product training sessionsStrategic Sales Engagement:Work strategically with prospects in close coordination with sales representativesComfortably engage with corporate leadership in prospect organizationsNavigate and communicate across disparate technical teams in prospect organizationsLead cross-functional SE projects, coordinating efforts across teams and departmentsMentorship and Team Development:Regularly mentor junior Sales EngineersGenerate and facilitate SE enablement and development initiativesAct as a Subject Matter Expert (SME) for both Sales and technical teamsInfluence team direction and establish best practicesAdvanced Problem Solving:Resolve moderate to complex technical issues without guidanceSupport other SEs in solving technical problems as an escalation pointDevelop foresight to understand and call out potential technical challengesBusiness and Sales Strategy:Handle senior-level strategy conversations at the enterprise level with minimal supportMake informed recommendations on sales strategies to senior leadersDevelop playbooks for complex sales scenarios, integrating technical knowledge with sales strategiesCustomer Engagement:Independently develop and execute POV evaluation plansIncorporate broader business impact and ROI discussions into customer interactionsCraft compelling narratives showcasing how multiple products address specific customer pain pointsCompetitive Intelligence:Clearly articulate core differentiators versus top 5 competitorsMinimum Qualifications:2 year degree or technical degree preferred3-6 years of technical sales or sales engineering experience required.Experience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (Chrome, Internet Explorer,



etc.)Deep technical expertise in cybersecurity and related technologiesProven track record of successful enterprise-level sales engagementsStrong leadership and mentoring skillsExcellent communication and strategic thinking abilitiesExcellent verbal and written communicationsHighly organized and result-orientedExcellent time management and organization skillsCan demonstrate technical troubleshooting and analysis abilityExperience with security awareness concepts and mail environmentsFamiliarity with cybersecurity and general business conceptsCan demonstrate integrity, accountability, respect and commitmentStrong collaborative and teamwork skillsMust be able to work with minimal supervisionOur Fantastic BenefitsWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
For more details about our benefits in each office location, please visit style="font-weight: 400;">Note: An applicant assessment and background check may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit style="font-weight: 400;">No recruitment agencies, please.

📌 Sales Architect (Position Located In Melbourne, Australia)
🏢 Knowbe4
📍 Melbourne