12-month contract | South Australia | Hybrid working
Your current company
Join a technology-driven organisation supporting essential services across Australia and New Zealand.
This is an excellent opportunity for an experienced Support Engineer who enjoys investigating complex issues, working directly with customers and using emerging technologies to improve support outcomes.
Your new role
You will combine enterprise application support with Windows administration, hardware troubleshooting and practical customer service.
The position includes a mix of remote and onsite support, including occasional work within correctional facilities.You will:
Manage technical support tickets from initial investigation through to resolution
Troubleshoot enterprise applications, Windows systems, services, configuration and connectivity
Install and support PCs, kiosks, peripherals and biometric devices
Use Microsoft SQL Server, T-SQL, application logs and audit records to investigate faults and data discrepancies
Support system upgrades and approved changes, including testing, validation and documentation
Work closely with customer ICT teams, suppliers, senior engineers and software developers
Identify configuration, process and automation improvements
Apply AI tools responsibly to improve troubleshooting and support processes
What you'll need to succeed
To be successful, you will bring:
Experience supporting enterprise applications and Windows environments
Hands-on troubleshooting experience across services,



permissions, networks and integrations
Working knowledge of Microsoft SQL Server and T-SQL
The ability to investigate data, configuration, application and infrastructure issues methodically
Strong customer service and clear communication skills
The ability to explain technical information in practical, user-friendly language
Experience translating business requirements into technical solutions
An interest in AI and how it can improve technology support
A current Australian driver's licence and access to a vehicle
The ability to obtain and maintain the required security clearances
Flexibility to travel interstate, intrastate and potentially internationally
Availability to participate in an on-call roster, typically one week per month
Experience with Windows Server, IIS, Active Directory, service accounts, APIs, data synchronisation, ITIL or change management would be advantageous
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on ************** or ****** for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.
We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 It Support Engineer (South Australia)
🏢 Hays
📍 South Australia