We're growing and looking for a Field Support Engineer to join our team.
If you're someone who thrives on solving problems, values flexibility, and wants to be part of a close-knit, family-run MSP that genuinely cares about people and community—this could be your next move.
ABOUT US
We're not your average MSP.
We're a family-run, family-friendly business built on teamwork, trust, and mutual respect.
Our culture is all about supporting each other, doing meaningful work, and giving back.
Community impact matters to us, and we proudly support charities and causes that align with our team's values.
WHY JOIN US?
Career Development:
You'll have a personalised training plan and regular growth conversations.
Your development is driven by you—backed by us.
Hybrid & Flexible:
Plan your own week with your clients in mind.
Typically, 2–3 days onsite with the rest up to you.
Supportive Team:
We work together, share knowledge, and care about the bigger picture—no egos, just good people doing great work.
Real Perks:
Training budgets, additional leave, regular social events, and an approachable leadership team that listens and acts.
Smarter Tools, Less Admin:
We invest in AI-driven technologies to make life easier—reducing admin, speeding up resolutions, and helping our team do more of what they love.
WHAT YOU'LL BE DOING
Providing expert technical support to a growing client base across Wagga Wagga and the wider Riverina region—from Albury/Wodonga to Young




Managing on-site visits for escalations, preventative maintenance, and small project work
Working with technologies including Dell, Microsoft 365, Windows Server, Copilot, Entra, Azure, SonicWall, Ubiquiti, and VMware
Managing ticketing, documentation, and time entries professionally
Contributing to process improvements and mentoring junior engineers
WHAT SUCCESS LOOKS LIKE
Positive client feedback and relationships built on trust
Strong documentation and time management
Proactive communication and a team-first mindset
A commitment to continual learning and improvement
WHAT YOU'LL BRING
3+ years' experience in IT support, ideally in an MSP or fast-paced technical environment
Proven ability to troubleshoot a range of technologies
Strong communication skills with technical and non-technical users
Excellent time and task management
Current driver's license and ability to travel across the Wagga–Young–Albury/Wodonga region
BONUS IF YOU HAVE
Microsoft or CompTIA certifications
Experience with ConnectWise or IT Glue
A proactive mindset and solutions-oriented attitude
THE ESSENTIALS
Full-time position, based in Wagga Wagga NSW
Hybrid work style – plan your schedule with flexibility and client needs in mind
You must be eligible to work in Australia and able to pass a police check
APPLY NOW
If this sounds like the kind of workplace you'd thrive in, apply now.
Add your expected salary to your profile for insights.

📌 Field Support Engineer (Hybrid) – Wagga Nsw (Wagga Wagga)
🏢 Strategic Control Systems Pty
📍 Wagga Wagga