? Join the Koko Team – Assistant Store Manager | QVB
Are you ready to immerse yourself in the delicious world of chocolate?
At Koko Black Group, we don't just craft chocolate, we create unexpected, signature experiences that delight the senses and spark real human connection.
We're looking for an Assistant Store Manager to join our team at the iconic QVB in the heart of Sydney CBD.
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Our Philosophy
Koko Black's journey is one of unwavering passion.
We're proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared.
Our philosophy is simple: Natural is extraordinary.
Our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.
We're here to innovate, surprise, excite and delight.
That's how we create raving fans.
That's how we create Koko Moments.
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Your Role: Assistant Store Manager
This isn't just a job — it's an opportunity for someone who loves to lead with heart, uplift their team and bring joy to every customer who walks through the door.
Working alongside the Store Manager, you'll play an important role in leading the QVB team and delivering an exceptional experience in one of Sydney's most iconic retail destinations.
In this role, you will:
Lead by example
– energise your team with your passion and purpose
Coach & develop
– spot potential, nurture growth and inspire excellence
Drive smooth operations
– keep the store humming, the shelves full and the team focused on delivering results
Own the numbers
– support strong commercial performance, optimise stock and reduce waste
Create unforgettable experiences




– go beyond service to create genuine, memorable Koko Moments
Maintain exceptional standards
– ensure our store presentation and customer experience reflect the premium Koko Black brand
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About You
You'll bring:
Previous
retail leadership experience
, ideally within a premium or high-volume retail setting
A passion for coaching, developing and bringing out the best in your team
A customer-first mindset and a love for creating memorable experiences
Strong commercial awareness and the drive to achieve results
A proactive, hands-on approach and the ability to thrive in a busy environment
Confidence working collaboratively with your Store Manager and wider leadership team
Bilingual language skills, particularly Mandarin, would be highly regarded and an advantage in connecting with our diverse customer base
And of course... a love of chocolate!
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Why You'll Love Being Part of Koko Black Group
40% team member discount
across our delicious range
Career growth & development
– we'll invest in your future with in-store and online learning
Supportive team culture
– values-led, collaborative and focused on your growth
An iconic location
– work in the beautiful Queen Victoria Building in the heart of Sydney
Real career opportunities
– grow your leadership career as Koko Black Group continues to expand
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Apply Now
If you're ready to take the next step in your retail leadership career, create memorable Koko Moments and you're comfortable working a flexible roster including evenings, weekends and peak trading periods, we'd love to hear from you!
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Click "Apply Now" and share your CV.
Your Koko journey at QVB starts here.

📌 Assistant Store Manager - Qvb (New South Wales)
🏢 Koko Black
📍 New South Wales