Job DescriptionJoin a Big 4 Bank as a Customer Banking Consultant.
$*****/hr + super, hybrid and build a long-term career!
Start Date: 2nd November ****
$***** Per Hour Plus Super
Temporary assignment with strong potential for permanency
Hybrid working available after training and proficiency
Monday to Friday Full Time Hours
Operating hours between 8:00am and 8:00pm
State public holidays required
Location: Docklands, Melbourne
Launch your banking career with one of Australia's leading financial institutions.
Are you passionate about helping customers, having meaningful conversations and making a genuine difference to people's financial wellbeing?
This is an exciting opportunity to join a Big 4 Bank as a Customer Banking Consultant, supporting customers through significant financial decisions and helping them achieve positive financial outcomes.
With multiple opportunities available, we're seeking customer-focused individuals who enjoy building relationships, solving problems and guiding customers through complex conversations.
Your new company
You'll be joining a leading Australian bank committed to improving the financial wellbeing of its customers and communities.This team plays a critical role in supporting customers with their everyday banking needs through personalised and meaningful conversations.
You'll receive extensive training, ongoing coaching and genuine career development opportunities within one of Australia's most recognised financial institutions.
Your new role
As a Customer Banking Consultant, you'll support customers across a range of everyday banking products and services while delivering exceptional customer experiences.Working within a dynamic contact centre environment, you'll assist customers with:
Financial wellbeing conversations
Opening accounts and term deposits




Personal loan applications
Credit card applications
Customer identification and KYC requirements
Managing customer applications from start to finish
Digital banking education and support
Inbound and outbound customer contact (no cold calling)
This is a highly conversational role where calls typically range between ***** minutes, allowing you to understand customer needs, identify suitable solutions and guide customers through important banking decisions.
What you'll need to succeed
We're looking for people with:
Strong communication and customer service skills
Emotional intelligence and empathy
The ability to multitask across multiple systems
Strong attention to detail and problem-solving skills
Resilience in a fast-paced environment
Confidence handling complex customer conversations
Ideal backgrounds include: Banking, contact centres, travel, hospitality, retail leadership, fast food management, reservations, membership sales and other customer-facing roles.Banking experience is highly regarded but not essential.
Candidates with Business, Commerce, Finance or Banking-related qualifications are also encouraged to apply.
What you'll get in return
Comprehensive onboarding and training programme
Ongoing coaching and professional development
Hybrid working arrangements after training
Genuine temp-to-perm opportunities
Career development pathways within banking
Supportive leadership and team environment
Valuable experience with a Big 4 Bank
A role focused on customer outcomes rather than transactional sales
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Customer Banking Consultant (Contact Centre) (Melbourne)
🏢 Hays
📍 Melbourne