Job DescriptionAO3 Fines Administration Officer | $***** per hour + super | Brisbane CBD | Queensland Government Contract
Your new company
Hays is currently partnering with a Queensland Government organisation to recruit two experienced AO3 Administrative Officers for an initial temporary assignment through to 15 January ****, with the possibility of extension.This is an excellent opportunity for candidates who thrive in a fast-paced, high-volume administrative workplace and enjoy working with legislation, written correspondence, data processing and customer enquiries.Your new role
As an AO3 Administrative Officer, you will be responsible for supporting key administrative and operational functions within a busy client services team.
Duties will include:
Reviewing and responding to a high volume of client enquiries
Processing administrative requests in line with relevant policies and procedures
Investigating and assessing information to determine appropriate outcomes
Drafting and reviewing written correspondence
Conducting repetitive form checking and high-volume data entry
Maintaining accurate records and case notes
Utilising internal systems to research and investigate enquiries
Providing information and support to clients through various communication channels
Contributing to team objectives and performance outcomes




What you'll need to succeed
To be successful in this role, you will demonstrate:
Previous administration, processing or customer service experience
Strong written communication and correspondence skills
Excellent attention to detail and accuracy
The ability to analyse information and follow complex procedures
Strong computer literacy, including Microsoft Office applications
Experience working in a high-volume, fast-paced environment
A professional and customer-focused approach
Candidates with backgrounds in administration, government, customer service, contact centres, compliance, processing or case management are encouraged to apply.
What you'll get in return
AO3 pay rate of $***** per hour plus super
Initial assignment through to 15 January ****
Potential for extension
Adaptable working hours between 7:00am and 6:00pm
Opportunity to gain valuable Queensland Government experience
Supportive team environment and comprehensive training
What you need to do now
Interviews are expected to commence during the week beginning 21 September.
Applications will be reviewed as they are received.Click 'Apply Now' to forward an up-to-date copy of your CV, or email or call ************ for a confidential discussion.
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📌 Ao3 Fines Administration Officer (Brisbane)
🏢 Hays
📍 Brisbane