Job DescriptionCustomer Service Team Leader
Your new company
This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide.
With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth.
Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact.
Your new role
Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs.
This is a permanent, full-time opportunity suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations.
Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support.
This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch.
Key Responsibilities
Lead, coach and support a small customer service team
Serve customers at the trade counter and provide outstanding service
Respond to customer enquiries regarding products, stock availability, pricing and deliveries
Prepare and follow-up quotations via phone and email




Conduct proactive outbound calls to existing and previous customers
Process sales orders, stock transfers and customer requests accurately
Coordinate closely with warehouse staff to ensure delivery expectations are met
Monitor stock levels and analyse inventory reports
Maintain accurate customer and order information within the ERP system
Contribute to a positive branch culture through leading by example.
What you'll need to succeed
Previous experience as a Customer Service Team Leader or Supervisor
A strong customer-first mindset with the ability to build lasting relationships
Hands-on leadership style and willingness to work alongside your team
Experience in a retail, trade, manufacturing, distribution or customer service environment
Strong communication skills, both written and verbal
High attention to detail and strong organisational skills
Confidence in learning technical products and systems
ERP experience or the willingness to learn recent systems quickly
Ability to manage competing priorities and support both reactive and proactive workloads
Honest, accountable and solutions-focused approach to work
What you'll get in return
Salary package up to $85,000 + Super
Annual discretionary profit-share bonus
Permanent Monday to Friday role (8:30am - 5:00pm)
Stable and successful business with ongoing growth
Supportive and collaborative team culture
Opportunity to develop your leadership career within a respected industry leader
Comprehensive product and systems training
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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📌 Customer Service Team Leader (Melbourne)
🏢 Hays
📍 Melbourne