Job DescriptionIT Support Officer role (Level 1 & 2) with Government Organisation
IT Support Officer | Level 1 & 2 Support Perth, WA | Full-Time Contract OpportunityGovernment Organisation - Level 4
Hays Technology is currently partnering with a large government organisation seeking an experienced IT Support Officer to join their internal technology team.This is an excellent opportunity for a customer-focused IT professional who enjoys working across desktop support, end-user computing, mobile devices and enterprise technology environments.
About the RoleWorking within a busy ICT Service Delivery team, you will provide Level 1 and Level 2 technical support to internal users, ensuring incidents and service requests are resolved efficiently and in line with ITIL best practices.You will play a key role in maintaining a stable and secure desktop environment while providing hands-on support across a diverse range of technologies and business applications.
Key Responsibilities
Provide Level 1 and Level 2 support for desktop, laptop, software and peripheral issues
Diagnose, troubleshoot and resolve incidents and service requests through the Service Desk
Install, configure and maintain end-user devices and desktop environments
Administer user accounts, email access, VPN connectivity and printer services
Support mobile devices and endpoint technologies
Maintain accurate IT asset and software licensing records




Support video conferencing systems, smart meeting rooms and collaboration technologies
Assist with desktop infrastructure maintenance and business continuity activities
Document technical procedures and resolutions to improve service delivery
Escalate complex issues to appropriate technical teams when required
Skills & Experience
Previous experience within a Service Desk, Desktop Support or IT Support role
Strong knowledge of Windows desktop environments, hardware and peripheral support
Experience working within an ITIL-based support environment
Excellent troubleshooting, analytical and problem-solving skills
Strong communication and customer service focus
Experience supporting user accounts, remote access and networking fundamentals
Exposure to Mobile Device Management (MDM) platforms such as Intune highly regarded
Experience with Azure Virtual Desktop or remote desktop environments is advantageous
What's on Offer?
Opportunity to work within a large and established government setting
Diverse and hands-on technical support role
Collaborative team culture
Competitive contract rates
Potential for extension
If you're an experienced IT Support professional looking for your next opportunity, apply now or contact the Hays Technology team for a confidential discussion.
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📌 It Support Officer (Perth)
🏢 Hays
📍 Perth