Customer Support OfficerArventa was founded in **** and supports more than ****Australian customers with our cutting-edge compliance and risk managementsolutions via its flagship platform WHS Monitor - class="font" style="font -family:arial, helvetica, sans -serif, sans -serif">.
As a key stakeholder in our customer support team, you willbe responsible for ensuring the success of our many clients using our softwareplatforms to streamline, and automate risk processes.The role:The Customer Support Officer will assist in leading customerand partner success initiatives.
We are seeking a technically savvy CustomerSupport Officer with a strong drive for results.As a result of our extensive growth, we are currently addingmultiple specialists to our national operation.The key responsibilities of the position include:Building strong relationships with our existing customers in AustraliaManagement of ongoing communication with clients Ensuring continued client satisfaction Identifying opportunities to expand product adoption Provide support for use of our Software as a Service (SaaS) platformCollaboration with our Sales TeamCollaboration with our Executive TeamRequirementsApplicants should have:1 -4 years customer support experienceSound technical knowledge/skills (desirable) Excellent telephone communication skillsHigh degree of self -motivation and ambitionPositive, confident and determined approachProblem solving skills Desire to work as a part of a winning teamAbility to understand and explain technical conceptsStrong organisational and analytical skills with a keen attention to detailPrior to commencement,



successful candidates will be required to:Undergo a pre -employment National Police Check.Supply copies of all educational qualifications BenefitsPERKSWe pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for youGrowth opportunitiesRegular professional developmentA strong emphasis on work/life balance, including weekly and monthly office social activitiesOUR TEAM & CULTUREWe're customer focused: Everything we do, we do to make things better for our customers.
We innovate and continuously improve.
Better products.
Better service.
More Value.We're here to win: We lead in a market that never stops moving.
We have the courage to commit, to make tough decisions and when we need to we turn on a dime.We love this stuff: We hire smart, fun, talented people who want to make a difference.We've got each other's backs: We value honesty, appreciate diversity and insist on respect.
We're here for each other.
Every day.
We win as a team with a shared spirit of optimism.We're owners and we act like it: We take initiative, act with urgency and are accountable for results.
We're all engaged.Integrity is non -negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing.
No exceptions.This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self -motivation, commitment and initiative.This is a full time, in the office role.
Note that only short -listed candidates will be contacted.

📌 Customer Support Officer (Canberra)
🏢 Arventa
📍 Canberra