Job DescriptionBrisbane CBD | Contract until 31 December **** | Queensland Government
Your new company
Hays has partnered with a large Queensland Government department to appoint an experienced AO3 Customer Service Officer.
This team provides essential corporate systems and payroll support across a complex, statewide operating environment.Your new role
Working within a high-volume service desk and contact centre, you will provide responsive customer and systems support to internal users.
Your responsibilities will include:
Managing enquiries received by phone and email
Completing user access administration and identity verification
Assessing, prioritising and escalating customer requests
Recording incidents and requests
Liaising with payroll and rostering users to resolve enquiries
Providing clear updates on incidents and service requests
Maintaining accurate records and activity reports
Meeting service standards, performance targets and deadlines
Supporting continuous improvement and customer satisfaction
What you'll need to succeed
To be successful, you will demonstrate:
Experience managing high volumes of inbound enquiries
Customer service,



contact centre or help desk experience
Strong written and verbal communication skills
The ability to gather information and explain complex matters clearly
Excellent accuracy, organisation and attention to detail
The ability to meet deadlines in a fast-paced team environment
A strong commitment to delivering quality customer service
Experience with payroll, rostering, user access administration or service management systems will be highly regarded.
What you'll get in return
Contract through to 27 December ****
Brisbane CBD location
Opportunity to support essential government services
Collaborative, customer-focused team workplace
Valuable experience within a large and complex organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Ao3 Customer Service Officer (Brisbane)
🏢 Hays
📍 Brisbane