Job DescriptionField Service Technician | Cairns | Permanant
Your new company
This established technology services provider supports a diverse customer base across Australia, delivering reliable on-site IT support and hardware maintenance services.
Due to continued demand in the Cairns region, they are seeking a hands-on Field Service Technician to join their team.Your new role
You will provide in office technical support and hardware repair services to customers across Cairns and surrounding areas.
Working independently, you will diagnose and repair laptops, desktops and related IT equipment.
Your responsibilities will include:
Diagnosing and resolving laptop and desktop hardware faults
Replacing motherboards, screens, keyboards, batteries, SSDs and memory
Completing hardware diagnostics, BIOS updates and firmware upgrades
Testing and validating repaired devices
Managing assigned service calls, schedules, travel and parts inventory
Completing service documentation accurately and on time
Meeting agreed SLA targets
Providing professional and customer-focused on-site support
What you'll need to succeed
To be successful in this role, you will have:
Previous experience in hardware repair, desktop support, field services or technical support
Strong troubleshooting and fault-finding skills




Hands-on experience replacing laptop and desktop components
A good understanding of Windows operating systems
Experience supporting Dell, Lenovo or similar OEM hardware
Strong communication, customer service and documentation skills
The ability to work independently and manage multiple service requests
A current Australian driving licence
The flexibility to travel throughout Cairns and surrounding areas
Technical qualifications, vocational training or OEM certifications will be highly regarded but are not essential.
What you'll get in return
This is an excellent opportunity to build your technical experience in a practical, field-based role.
You will work across a variety of customer environments, solve diverse hardware issues and have the independence to manage your own service activities.You will also receive ongoing exposure to major hardware platforms and the opportunity to develop your skills within an established technology services organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Tech Field Engineer - Cairns
🏢 Hays
📍 Cairns