We are currently seeking an experienced MICROS POS & Adyen Payments Support Analyst to provide operational and technical support across in-store hospitality payment environments.This role offers the opportunity to work across critical POS and payment systems, supporting day-to-day venue operations while ensuring stable, secure, and high-performing payment processing across multiple locations.You will play a key role in troubleshooting complex incidents, coordinating across stakeholders, and maintaining system reliability in a high-availability, customer-facing environment.
Key Responsibilities• Provide Level 2 / Level 3 support for Oracle MICROS / Simphony POS across hospitality venues.
• Support Adyen payment processing, including terminal connectivity, transaction failures, and settlement or reconciliation issues.
• Troubleshoot incidents across POS systems, payment terminals, OPI interface connectivity, and peripheral integrations.
• Investigate and resolve issues related to payment declines, terminal communication failures, POS-to-terminal handoff errors, and pay-at-table / pay-at-counter workflows.
• Monitor and manage incidents, service requests, and problem tickets within ITSM tools, ensuring SLA adherence.
• Escalate defects and unresolved issues to vendors (Oracle MICROS, Adyen) and internal infrastructure teams where required.
• Coordinate with venue operations, finance teams, and service staff during live incidents to minimise disruption.
• Support configuration updates, patching validation, and controlled deployment activities across POS environments.




• Perform root cause analysis on recurring issues and recommend service improvement initiatives.
• Maintain support documentation, SOPs, and knowledge base articles.
• Participate in testing of new releases, payment flows, device upgrades, and integration changes.
• Provide after-hours or on-call support for critical business incidents as required.
Skills & Experience• Proven experience supporting Oracle MICROS / Simphony POS in hospitality, retail, or similar environments.
• Strong exposure to payment systems, ideally including Adyen or similar integrated payment providers.
• Experience troubleshooting POS and payment ecosystems, including:- Payment terminal connectivity- POS-to-payment interface issues- Transaction lifecycle and reconciliation issues- Store-level hardware and peripherals• Working knowledge of Oracle Payment Interface (OPI) and POS-to-terminal communication flows.
• Familiarity with ITSM tools and incident management within SLA-driven environments.
• Ability to analyse logs, transaction traces, and recurring issue patterns across POS/payment landscapes.
• Robust stakeholder communication skills, supporting both technical teams and non-technical business users.
• Experience working in high-availability, customer-facing environments where uptime is critical.
Next StepsIf you feel this opportunity suits you, or Cognizant is the type of organisation you would like to join, we want to have a conversation with you!
Please apply directly with us.For a complete list of open opportunities with Cognizant, visit: Cognizant is committed to providing Equal Employment Opportunities.
Successful candidates will be required to undergo a background check.

📌 Micros Pos & Adyen Payments Support Analyst (Sydney)
🏢 Cognizant
📍 Sydney