Must Have Skills: • Strong hands-on L2support experience with IAM applications (Forgerock / Ping)• Experience withForgeRock stack (Directory Services, FRIM, FRIG)• Proficiency inGroovy scripting• Solidunderstanding of Java (debugging, minor enhancements)• Experience withKubernetes and containerized environments• Hands-onexperience with mTLS, OAuth2, OpenID Connect, and SAML• Experience withSplunk and New Relic for monitoring and log analysis• Familiarity withCodefresh and GitHub Actions for CI/CD• Knowledge ofIncapsula (Imperva) or similar WAF solutions•Strong understanding of IAM, security protocols, and authentication flowsRequirementsDetailed Job Description:Roles and responsibilities:•Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack•Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle•Support and maintain ForgeRock Directory Services (DS)



environments•Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)•Develop and maintain Groovy scripts for customization and automation•Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels•Investigate issues using monitoring tools like Splunk and New Relic•Support Kubernetes-based deployments and containerized IAM workloads•Assist with CI/CD pipelines using Codefresh and GitHub Actions•Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting•Perform Java-based debugging and minor code enhancements•Participate in incident management, RCA, and problem management•Collaborate with security and infrastructure teams to ensure compliance with security best practices•Support release deployments and workplace stability across Dev/Test/Prod

📌 Support Engineer (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne