All applicants MUST hold Australian Citizenship or Permanent Residency due to security requirements.
Start : ASAP Where : Parramatta, NSW Type: Max-Term, 6mth Contract Style : Hybrid; approx 3 days per week in office + WFH Salary : up to $180,000 pkg (inc super) pro-rata, depending on experience We are seeking a skilled and customer-focused ServiceNow Analyst to join our client's team in delivering high-quality support and system administration services.
This role will play a key part in maintaining and supporting our ServiceNow platform, ensuring a seamless experience for end users.
Key Responsibilities Provide day-to-day ServiceNow system administration and platform support Deliver support services, including call taking, incident management, and user engagement Troubleshoot and resolve system and application issues effectively Engage directly with end users to understand and resolve technical concerns Contribute to ongoing improvements of ServiceNow functionality and support processes Work within defined scope of works and proposal briefs to deliver required outcomes Required Skills & Experience ServiceNow System Administrator Certification (CSA) - essential Proven ServiceNow system administration experience Strong support experience working with ServiceNow applications Demonstrated ability to provide end-user support in a service desk or IT support environment Excellent communication and interpersonal skills,



with a strong customer service focus Ability to manage priorities in a fast-paced support environment Additional Requirements Willingness to perform call taking and actively engage with end users Strong support-oriented mindset with excellent soft skills Must be willing and eligible to undergo a security clearance process What We Offer Opportunity to work on a critical enterprise platform Collaborative and supportive team environment Exposure to a dynamic and evolving ServiceNow ecosystem About Us: Since ****, DWS has been helping organisations across Australia reimagine what's possible through technology, business, and management consulting.
With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project.
We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation.
Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence.
Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value.
At DWS, we don't just meet expectations - we redefine them.
All applicants MUST hold Australian Citizenship or Permanent Residency .
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📌 Systems Analyst - Servicenow (Sydney)
🏢 Dws Group
📍 Sydney