Urgent requirement of - Contract - RequirementsCurate knowledge of technology lifecycle and processesUnderstanding IT Services used by Virgin Australia (people, processes and technologies)Functional and technical knowledge of end-user computing services and how these services are consumedRelevant degree, qualification or equivalent experience in service delivery and general technology solutionsDemonstrated understanding of end-user computing environments in a large-scale enterprise contextDemonstrated robust understanding of quality customer service approach, clear professional communication and effective interpersonal skillsDemonstrated ability to prioritise tasksDemonstrated understanding of ITIL practices, incident and request management and experience with applicable software/servicesKnowledge of information systems and associated delivery methods to enable satisfaction of target service level objectives.Direct experience in ITSMExperience in working in Agile Environment using Jira.Excellent document, presentation creation,
and written and verbal communication skillsAbility to train a service-oriented team to deliver to business aligned prioritiesDemonstrated initiative and proactive approachProven ability to train and drive continual improvement and to support others through technical changeExperience working in a large multi business unit organisationExperience training and quality assurance in a 24hr x 7day critical systems and services environmentUnderstanding of applications and infrastructure landscape used by Virgin Australia with specific focus on the delivery of highly effective and responsive support services.Certification in customer service, communication or interpersonal skillsAirline industry experienceITIL Intermediate Level CertificationExperience in Service Desk TrainingExperience in Quality AssuranceKnowledge of the internal VA business structuresKnowledge of mobile device management platforms with all currently utilised vendors (Microsoft Intune)Knowledge of working in an Agile EnvironmentDuration: 06 Months and possible extensionEligibility: Australian/NZ Citizens/PR Holders onlyEmail: