Job Description
About Us
For over 25 years, we have supported Australian DJs and Performers, establishing ourselves as leaders in the DJ equipment and stage lighting industry.
We work with a diverse clientele, including schools, government departments, and professional performers.
With six stores across three states, we're a growing business looking to expand further.
Your role will be integral to supporting our online sales team as we take the company to the next level.
About the Role
We seek an enthusiastic, friendly, and motivated individual who delivers exceptional customer experiences.
You'll join our team in Dandenong South, where innovative thinking and the ability to go beyond conventional approaches to drive sales growth are highly valued.
To thrive in this role, you'll need effective time management skills, creative problem-solving abilities, and a genuine passion for the audio-visual industry.
We encourage a playful attitude that fosters creativity and enjoyment in the workplace.
Qualifications & Experience
Previous experience in sales or customer support
Demonstrated ability to communicate, present, and influence credibly at all levels
Ability to work both autonomously and collaboratively within a team
Proven track record in delivering client-focused solutions
Strong analytical skills with the ability to assess information quickly,



problem-solve, and think strategically
Commitment to continuously enhancing both external and internal customer satisfaction
Proficiency in Google Suite
Experience with stock inventory management and CRM systems
Background in the Audio-Visual industry preferred
Excellent communication, presentation, and time management skills
Tasks & Responsibilities
Responding to and following up on customer emails promptly
Processing quotes, sales, and customer returns efficiently
Maintaining and updating comprehensive customer databases
Serving as a liaison between customers and our warehouse and service departments
Managing and fulfilling customer requests with attention to detail
Collaborating across various departments to ensure consistently high levels of customer service
Providing essential support to our sales and management team members
Benefits
Access to industry-leading products and a positive company culture
Competitive salary commensurate with experience
Staff incentives and product discounts
Free onsite parking
Ongoing career development and training
Work with an amazing team in an enjoyable, inspiring, and challenging environment.
If you have what it takes to join our team and possess the relevant experience, apply now!

📌 Customer Support Representative (Melbourne)
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