The Company
Recycle Central, part of the IWS Group is a leading resource recovery facility operating facilities at Cardiff and Kurri Kurri.
As part of the IWS Group, we are growing a business with a great workplace environment.
The Role
We are looking for an organised and customer-focused Customer Service & Bookings Agent to join our team in Kurri Kurri.
The successful candidate will also provide annual leave and sick leave relief for our weighbridge team, with full training provided.
This is a highly interactive role, with approximately 80% of your day spent handling phone calls.
We are looking for someone who is confident speaking with customers, can manage competing priorities and remains calm and solutions-focused in a busy environment.
This is a permanent full time position working Monday to Friday
You will be required to work a minimum of 9 hours between 7:00am and 5:00pm, with flexibility to work either:
7:00am – 4:00pm, or
8:00am – 5:00pm
Your responsibilities will include:
Managing a high volume of inbound customer phone calls and enquiries
Responding to customer enquiries via email
Processing and coordinating customer bookings
Working closely with the Allocations team to ensure bookings are scheduled and managed effectively
Providing accurate and timely information to customers
Maintaining accurate booking and customer records
Using Excel to manage, track and organise information
Providing weighbridge relief during team members' annual leave and sick leave
Learning and using the WasteEdge platform, with full training provided




Ensuring a high level of accuracy and attention to detail across all bookings and customer interactions
Supporting the wider team with general administrative and customer service duties as required
About You
We are looking for someone who is organised, reliable and confident dealing with customers in a high-volume environment.
You will ideally have:
Previous experience in customer service, bookings or a high-volume call centre environment
Strong verbal and written communication skills
Strong Microsoft Excel skills
Excellent attention to detail and organisational skills
The ability to manage multiple tasks and competing priorities
A calm and solutions-focused approach, particularly in a fast-paced environment
Experience in the waste management or recycling industry is highly desirable
Experience working within the building and construction industry would be advantageous
Previous weighbridge experience is highly desirable, but not essential – full training will be provided
Retail customer service experience will also be considered
Note: We promote a safe work culture; therefore, we have a process of Reference checking and Pre-employment medicals, including a drug and alcohol screen for the successful applicant.
We appreciate the time it takes to submit a job application, and we thank you for your interest in working at Recycle Central, however, only those candidates who are shortlisted will be contacted.
For additional information about the company, kindly visit our website at

📌 Customer Service & Bookings Agent (New South Wales)
🏢 IWS
📍 New South Wales