12-month contract | South Australia | Hybrid working
Your new company
Join a technology-driven organisation supporting essential services across Australia and New Zealand.
Take ownership of complex technical investigations while helping improve support processes, automation and service delivery.
Your new role
This opportunity is suited to an experienced Senior Solutions Support Engineer who can combine enterprise application support and hands-on systems administration with strong customer service and business analysis capabilities.
You'll support essential services across Australia and New Zealand, working remotely and onsite within essential service facilities.
You will:
Lead complex investigations across enterprise applications, Windows Server, IIS, SQL, integrations and kiosks
Analyse customer workflows and requirements to recommend practical technical solutions
Support kiosks, specialist peripherals and network connectivity
Coordinate incidents, upgrades and deployments, including configuration, controlled data changes and validation
Work closely with customer ICT teams, suppliers and internal technical specialists
Explain technical issues clearly to non-technical users and manage expectations through to resolution
Mentor Support Engineers and help strengthen team capability
Improve documentation, monitoring and support processes
Identify practical opportunities to use AI and automation
What you'll need to succeed
To be successful, you will bring:
Substantial enterprise application support experience
Hands-on Windows systems administration experience
A track record of independently resolving complex technical incidents
Strong Microsoft SQL Server and T-SQL investigation skills
Experience with data reconciliation, stored procedures and scheduled jobs




The ability to distinguish between application, data, configuration and infrastructure issues
Experience troubleshooting services, permissions, networks and integrations
The ability to translate business needs into clear technical requirements
Robust customer service and stakeholder communication skills
Experience guiding or mentoring technical colleagues
An interest in applying AI responsibly within technical support environments
You'll also require a current Australian driver's licence and access to a vehicle.
You must be able to obtain and maintain the required security clearances, participate in an on-call roster and travel interstate, intrastate and potentially internationally.
Some collaboration with UK-based colleagues outside standard business hours may also be required.
Desirable experienceExposure to the following would be highly regarded:
IIS, Active Directory and service accounts
Remote Desktop Services or Azure Virtual Desktop
Biometric devices, kiosks and specialist peripherals
APIs, data imports and exports, email/SMS services and HTTPS certificates
PowerShell, monitoring and automation
ITIL, change management and information security practices
Financial, retail, booking, scheduling or correctional applications
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on ************** or ****** for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.
We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#*******

📌 Senior Application Support Analyst (South Australia)
🏢 Hays
📍 South Australia