Summary:
The Travel Consultant will be responsible for planning and organizing travel itineraries for clients, providing excellent customer service, liaising with travel providers, managing client queries and complaints, and ensuring accurate and complete bookings.
Responsibilities:
Plan, organize and manage travel itineraries for clients
Liaise with travel providers to secure the best deals and rates for clients
Provide accurate and relevant information to clients regarding travel regulations and visa requirements
Process travel bookings efficiently using industry-standard booking software
Assist clients with travel queries and complaints and provide timely resolution
Promote additional travel services and products to maximize sales and revenue




Maintain up-to-date knowledge of travel industry trends and developments
Ensure client information is kept confidential and secure
Qualifications:
Bachelor's degree in hospitality and tourism, business administration, or a related field
Minimum of 2 years' experience in the travel industry
Excellent customer service skills
Robust communication and interpersonal skills
Detail-oriented and organized
Familiarity with office software programs and booking systems
Ability to work independently and as part of a team
Fluency in one or more foreign languages is preferred
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📌 Travel Consultant (New South Wales)
🏢 Actuaries Institue
📍 New South Wales