AO3 Business Support Officer
QLD Government
$***** per hour + superannuation
ASAP Start
Initial contract to 29/01/2027 with high likelihood of ongoing contract extension
About the role
We're seeking a proactive Administration Officer to provide travel coordination, customer service and administrative support within a busy Queensland Government team.
This is a varied role where you'll be responsible for coordinating travel arrangements, managing correspondence, supporting stakeholders, maintaining accurate records and ensuring a high standard of customer service is delivered.
Key Responsibilities
Coordinate travel bookings, including flights, accommodation, vehicle hire, charters and ferry transfers
Provide professional customer service to internal and external stakeholders
Prepare documentation, reports, registers and administrative records with a high level of accuracy
Liaise with suppliers, contractors and stakeholders to ensure timely service delivery
Manage incoming and outgoing phone and email correspondence
Maintain accurate records and update information systems, including Microsoft Office and internal databases
Support the development and maintenance of procedures, manuals and registers




Assist with general administration duties and support senior staff as required
About You
To be successful in this role, you will demonstrate:
Strong administration and customer service experience
Intermediate Microsoft Excel skills and confidence working across the Microsoft Office suite
Previous experience in construction, property administration, engineering, government or similar is highly regarded
Excellent organisational skills and the ability to manage competing priorities
High attention to detail and accuracy when processing information
Strong communication skills, both written and verbal
The ability to work effectively in a KPI-driven, fast-paced workplace
Clean drivers licence (mandatory)
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Ao3 Business Support Officer (Mount Isa)
🏢 empire group
📍 Mount Isa