Job Description
ServiceNow ITAM SMEn
12-Month Contract
Location:
Melbourne, Canberra or Adelaide
Work Model:
Hybrid – 3 days office, 2 days home
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We are looking for an experienced
ServiceNow ITAM / Software Asset Management (SAM) SME
to support software asset governance, licensing, compliance and optimisation activities within a large‐scale technology environment.
Key Responsibilitiesn
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Manage
software asset governance, compliance and entitlement management
within ServiceNow ITAM.
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Support
software vendor audits
, including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.
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Develop and maintain
SAM policies, governance frameworks and processes
.
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Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.
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Support
software renewals
through license utilisation, contractual and future‐demand analysis.
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Identify opportunities for
license reclamation, re-harvesting, rationalisation and product consolidation
.
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Develop
AI SaaS spend visibility
reporting as a proof of concept.
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Maintain ServiceNow ITAM
software content, publisher/product data and normalisation rules
.
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Monitor ITAM platform health, data quality, integrations and reporting.
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Produce
EOL/EOS reporting
to support cyber security and IT resilience activities.
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Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.
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Provide updated compliance and license position reports as required.
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Identify opportunities to improve
SAM processes, automation, reporting and overall business value
.
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About Youn
You will have:
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Strong hands‐on experience with
ServiceNow ITAM / SAM
.
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Solid knowledge of
software licensing, entitlements, contracts and compliance
.
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Experience supporting
vendor audits and Effective License Position (ELP)
analysis.
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Solid understanding of
software asset lifecycle management and optimisation
.
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Experience with
software reconciliation, normalisation and ITAM data management
.
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Ability to analyse licensing data and provide clear insights for
renewals and cost optimisation
.
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Experience with
EOL/EOS management, reporting and governance
.
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Strong stakeholder engagement and communication skills.
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Experience driving
process improvement, automation and reporting
within SAM/ITAM environments.
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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 Servicenow Itam Sme (Melbourne)
🏢 Paxus Australia
📍 Melbourne