Job Description
Looking for more than just another call centre job? Build a rewarding career while making a difference every day.
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Are you great with people, confident on the phone and looking for a role where you're doing more than just answering calls?
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Join
Trilogy Care
, a fast-growing Support at Home provider helping older Australians remain independent in their own homes.
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We're looking for experienced
Customer Service Officers
to join our Care team. You'll be part of a high-performing contact centre environment, supporting clients, families and service providers while developing valuable skills in aged care, coordination and relationship management.
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You don't need to come from aged care. If you have strong customer service experience, empathy, resilience and a genuine desire to help people, we'll support you to learn the rest.
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What You'll Do
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Handle high-volume inbound and outbound calls and email enquiries
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Be a first point of contact for clients, families and service providers
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Listen to customers, understand their needs and provide practical solutions
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Manage enquiries through to resolution and follow up where required
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Navigate sensitive or challenging conversations with empathy and professionalism
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Work with internal teams and external providers to resolve enquiries
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Maintain accurate customer records and documentation
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Use CRM and Microsoft systems to manage customer information and interactions
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Deliver exceptional customer service while meeting team KPIs and service levels
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What You'll Bring
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Previous customer service or contact centre experience
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Confidence handling high-volume phone conversations
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Excellent verbal and written communication
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Strong active listening and problem-solving skills
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The ability to remain calm and professional in challenging situations
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Empathy and patience when supporting older Australians and their families
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Strong attention to detail and follow-up skills
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Confidence using technology and learning new systems
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Aged care, health, disability or care experience is a bonus, but not required
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Why Trilogy Care?
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$75,000 + up to $5,000 KPI-based bonus
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Transfer your customer service experience into a meaningful career
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Learn about aged care while developing your professional skills
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Work with AI, automation and innovative technology
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Genuine career progression and development opportunities
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Supportive, collaborative and energetic team environment
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Contemporary King Street office close to public transport
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Regular team events and celebrations
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EAP support for you and your immediate family
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If you're ready to take your customer service experience into a role where every conversation can make a difference, we'd love to hear from you.
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Please Note
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You'll need full Australian work rights to join our team. As part of our standard recruitment process, we'll conduct a working rights check, police check and request professional references during onboarding.

📌 Customer Service Officer (Brisbane)
🏢 Trilogy Care Pty
📍 Brisbane