Job Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining.
Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes.
NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Position: Customer Engineer
Location:Mandurah/RockinghamWorking time: Shifts
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY
Installation,maintenance,andrepairs on equipment within an assignedterritorytoassurecontinuityof customer operations andhigh levelsof customer satisfaction.
May be requested to work outside of assigned area asdeterminedby projects,to cover for colleagues, and at times ofdemand peaks.
Ownership of customer problems or incidents until the situation has been resolved tothecustomerssatisfactionand or in compliance with agreed upon Service Level Agreements(SLA).
Diagnose,repair,andreplacecomponentsonany equipment supported by NCRVoyixincluding but not limited to Point of Sale, Self-service checkout, servers andotherback-officeequipment,handheldterminals and associated peripherals.
Installationof new,orto upgradeexisting equipment,in line with the Statement of Work(SOW).
Assistingin site preparation, including installation of cable, staging of equipment, and testing ofequipment;mayalso perform required modular swaps and unit replacements.
Subject to required training andcertificationwhichmayberequiredto work atheighte.g.
,ladders,MEWP,and orusehandheldpowertools
Field Service Technicianresponds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.




Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces componentsor modules.
Responsible for all NCRVoyixassets that will be used in the delivery of customer services (i.e.tools, software, vehicles, documentation, and intellectual property), or as assigned by management
Maintainan appropriate parts inventoryas well as parts record keeping.
Accurate and prompt reporting of calls and activity, as well as other reporting asrequired;Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
Capturing detailed customer asset information and other datarequiredto complete any invoicing or billing activities.
May be dispatched daily on a call-by-call basis ormayestablishhis/herown daily scheduleon the basis ofautomated reportsto meetSLA
May require prolonged travel, carrying and lifting parts of varying weights (up to 50lbs.or 25 kg);Mayrequirebending/squatting,walking/standing/sittingfor prolongedperiods;
Participate in the Shift Pattern for the operating area– thismayinclude weekend and eveningworkingasdeterminedbythe Customer Coverage and SLArequirements.
May be asked toparticipatein a night shiftwhere 24 x 7 customer support isneeded,additionalallowancemaypayable,as per country guidelines; May includeoccasional Night working to support deploymentprojects
Work to achievetheKeyPerformanceIndicatorsestablishedona routine basisin order toensurehigh levelsof customer satisfaction,



superior qualityoutcomes,awarenessandmaintenance of costand safe operationsas highest priority.
BASIC QUALIFICATIONS
CleanDrivingLicenserequired
High School Diploma or equivalent years of related experience
Basic Computer skills toincludeWindowsOSnavigationandbasic familiarity withMicrosoft Officesuite
Experience in PC Hardware Maintenance and support.Works well with minimal supervision; Goodproblem-solvingskills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high qualitywork
Excellent interpersonal skills/customer relationship skillsrequired.
High levelofmechanical/electricalaptitude;Experienceonmaintainingcomputerhardware (Desktops, Servers, peripherals), routers, networks, switches, hubsrequired.
High levelof personal integrity; Support and promote teamwork and cooperativeeffort.
Must have the ability toworka flexible schedule including nights, weekends, overtime, flex shifts, andon-calls.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity.
All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people.
Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse workplace.
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📌 Customer Engineer - Mandurah/Rockingham
🏢 Ncr
📍 Mandurah