About the role
Put your technical skills to work in a busy government ICT team!
Help staff stay connected through reliable desktop support across Windows and Microsoft 365 environments.
Key Responsibilities
Provide Level 1/2 deskside and desktop support across Windows and Microsoft 365
Resolve incidents and service requests via an ITSM tool (ServiceNow) with clear notes and outcomes
Support laptop/desktop/mobile setup, builds, swaps, and peripheral support (printers, meeting rooms, AV)
Assist with endpoint deployment and device compliance across enterprise platforms (Intune/SCCM)
Escalate issues with strong triage, prioritisation, and customer updates
Highly desirable criteria
Recent experience in a Government or large enterprise ICT environment




Robust troubleshooting across Windows *****, Microsoft 365, and common end-user apps
Experience with ServiceNow (or similar ITSM tool) within ITIL/SLA-driven support
Desirable criteria
Exposure to Intune and/or SCCM / Microsoft Endpoint Configuration Manager
Working knowledge of networking basics (TCP/IP, DNS, DHCP, LAN/WAN)
Skills and experience
Confident communicator with a customer-first approach
Analytical mindset and calm under pressure
On-site availability for Maroochydore (occasional local travel may apply)
#J-*****-Ljbffr

📌 Desktop Support Officer (Brisbane)
🏢 Exclaim IT
📍 Brisbane