Enjoy the satisfaction of supporting older people to stay in their homes with the personalised care you coordinate.
As a
Resthaven Customer Intake Partner,
Community Services
, you will ensure that the customers goals are met in accordance with their identified needs and desired outcomes.
The
Customer Intake Partner
is responsible for ensuring the services for each new client are consistent with Resthaven's service model, culture and values.
Resthaven Northern Community Services
at
Elizabeth
have a
full-time permanent
position available for a
Customer Intake Partner
to join the team.
Core Responsibilities
Facilitate and complete a successful admission and on boarding of new clients via face to face and virtual settings
Meet Resthaven Sales KPIs
Establish an individual client budget that ensures clients are receiving effective and efficient services suited to their identified goals for support at home
Ensure a high level of client satisfaction is achieved through the onboarding process
Maintain in-depth and up to date knowledge of available funding and community services offerings relevant to the care needs of recent clients
Build and maintain a collaborative working relationships with the care partners, multi-disciplinary team and other stakeholders
Promotion of Resthaven Community Services
Provide information, advice and support to prospective clients and representatives
Assist clients to identify and develop their personal goals and aspirations for their personalised program and determine the most effective way to support the client to choose services to achieve their goals
Essential Criteria
Experience in a person-centred relationship focused role or relevant commercial business development
Utilise and maintain relevant sales tools to clearly demonstrate the health of the sales pipeline
Excellent communication and negotiation skills including relationship-based outcome focused conversation
Well-developed decision making & analytical skills with proven ability to self-manage and prioritise workload
Ability to adhere to existing and developing process changes in line with funding/legislative change
Resthaven is one of South Australia's largest not-for-profit providers, so you'll personally benefit from our stable, regular work environment.
If you live our values of trust, dignity and respect, open the door to a meaningful career with Resthaven.
Applications close
9am Wednesday 21st September ****.
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