Pay
: $***** per hour + super
Location
: Gladstone, QLD
Employment Type
: Locum contract - ASAP start
Hours
: 8:00am-4:00pm
Tradewind Australia is seeking an experienced
Housing & Homelessness Case Manager
to support a Crisis Accommodation Program (CAP) in Gladstone.
This is an opportunity to provide practical, client-centred support to individuals and families experiencing homelessness, helping them navigate crisis accommodation and work towards safe and sustainable housing outcomes.
About the Role
As a CAP Case Manager, you will support clients residing in crisis accommodation, providing ongoing case management from intake through to exit.
The role combines both face-to-face & online support, allowing you to maintain consistent engagement and support clients throughout their accommodation journey.
You will work closely with clients to identify their immediate needs, develop achievable case plans, address barriers to housing and connect them with relevant community and housing services.
Key Responsibilities
Provide ongoing case management to clients experiencing homelessness or housing instability
Attend the accommodation property
for face-to-face client engagement
Maintain regular
telephone contact
with clients to monitor wellbeing, provide support and follow up on case plan goals
Complete intake, assessment and case planning, supporting clients from entry through to exit




Assist clients to identify and address barriers to securing longer-term accommodation
Provide practical support, advocacy, information and referrals to appropriate services
Support clients to access housing, financial, health and community services
Develop and maintain strong relationships with clients and key service providers
Respond appropriately to changing client needs and emerging risks
Maintain accurate case notes, client records and outcomes in relevant systems
Work collaboratively with housing providers and other community services to achieve sustainable housing outcomes
Support clients to develop the skills and confidence required to maintain longer-term housing
The Ideal Candidate
Proven case management experience within housing, homelessness or related community services
Experience supporting clients experiencing complex needs and housing instability
Knowledge of tenancy requirements, property management and housing pathways
Trauma-informed, person-centred approach to case management
Strong communication and engagement skills, including confidence providing support over the phone
Strong case planning, advocacy and stakeholder coordination skills
Robust documentation and case noting skills
Ability to work independently while contributing effectively to a wider team
Essential Requirements
Current Driver's Licence
Police Check
Blue Card
Minimum Certificate III in Community Services (or equivalent)
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📌 Case Manager: Crisis Accommodation Program (Cap) (Gladstone Central)
🏢 Tradewind Australia Pty
📍 Gladstone Central