Job Description
Be the voice of Northline and help keep freight, customers and communities moving.
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As a
Customer Service Officer
, you'll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience. From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you'll help ensure every interaction is handled with care, confidence and professionalism.
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We currently have
permanent opportunities available
, working Monday to Friday, with flexibility required to work shifts between
7:30am and 6:00pm
.
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Whether you're coming from a call centre, hospitality, retail or another customer-focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.
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What you'll be doing
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No two days are exactly the same. You'll work closely with customers and teammates across our network to:
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Be a friendly and professional first point of contact for inbound customer enquiries.
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Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
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Assist customers by connecting with the right teams to find timely solutions.
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Respond to customer email enquiries accurately and efficiently.
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Proactively communicate delays and updates, ensuring customers remain informed.
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Build strong, positive relationships with customers and teammates across our local and interstate network.
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Take ownership of enquiries and work collaboratively to deliver a great customer experience.
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What you'll bring
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We're looking for someone who enjoys helping people, solving problems and being part of a supportive team. Ideally, you'll bring:
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Previous experience in customer service, call centres, hospitality, retail or a similar customer-focused environment.
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Strong written and verbal communication skills.
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A natural ability to build rapport and develop positive working relationships.
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A collaborative approach and willingness to support your teammates.
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Strong attention to detail and accurate data entry and typing skills.
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The ability to prioritise, problem-solve and keep things moving in a fast-paced environment.
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Confidence communicating with a range of customers and stakeholders.
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Strong negotiation and problem-solving skills.
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Why Northline?
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At Northline, we believe great careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team.
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When you join us, you'll have access to:
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Career growth and development:
We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within.
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Employee recognition:
Programs that celebrate the contribution our teammates make to Northline every day.
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Wellbeing support:
Access to our Employee Assistance Program when you or your family need additional support.
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Team connection:
Regular team-building activities and opportunities to connect with your teammates.
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Everyday savings:
Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more.
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A growing industry:
Build your career within the energetic freight and logistics sector and become part of an established national network.
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About Northline
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Northline is an Australian-owned, global logistics business with an industry-leading national network and international reach spanning more than 100 countries.
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From international cities to small towns and remote communities, we connect people, businesses and communities by getting freight where it needs to go.
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Our people are at the heart of what we do. We're proud of our Australian family-owned heritage, what we achieve together and the teammates who go above and beyond to deliver for our customers.
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We are Australia's Global Logistics People.
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Ready to make your next career move?
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If you're passionate about helping people, enjoy solving problems and are looking for an opportunity where you can learn, develop and build your career,
we'd love to hear from you.
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Apply today and start your next chapter with Northline.
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Northline and its people are committed to maintaining a protected workplace for all employees. Successful candidates will be required to complete a pre-employment medical incorporating a drug and alcohol screen, as well as a police clearance.

📌 Customer Service Officer (Adelaide)
🏢 Northline
📍 Adelaide