Job Description
Managed IT Pty Ltd, a Perth-based MSP with 21+ years of experience, seeks a Tier 3 engineer stepping into their first management role to become the technical authority of the service desk. You will mentor analysts, plan changes, run daily stand-ups, and use AI tools to diagnose and coach while maintaining proactive ticket handling and collaboration with security and operations managers.
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This role requires solid Microsoft 365, networking, Windows Server, ITIL, and CCNA/SC-300 style
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📌 Senior Service Desk Lead -- Proactive Msp It (Perth)
🏢 Managed IT
📍 Perth
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