Job Description
Customer Service Officer 12-Month Fixed-Term Contract n
Dandenong South, Victoria ****
n
Barenbrug is one of Australia's largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.
n
We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you'll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.
About the Role n
This is a hands-on and varied role working across sales, logistics, distribution, manufacturing and inventory management.
n
You'll coordinate customer orders from receipt through to delivery, often managing multiple product, stock and delivery requirements at once. Accuracy, attention to detail and strong follow-through are therefore essential.
n
To thrive in this role, you'll be a confident communicator and relationship builder who enjoys solving problems, working collaboratively and taking ownership of getting things done.
Key Responsibilities n
n
Receive and accurately process customer orders, quotes, product enquiries, account queries and credit returns
n
Coordinate orders from receipt through to delivery, working closely with sales, logistics, manufacturing and inventory teams
n
Keep customers and internal stakeholders informed of order progress, stock availability and potential delays
n
Identify opportunities to cross-sell and up-sell where appropriate
n
Assist with stocktakes and the reconciliation of stock levels
n
Support accurate inventory control in line with company policy
n
Maintain accurate and current pricing
n
Ensure timely administration and processing of customer orders
n




Contribute to continuous improvement initiatives across systems, processes and products
n
About You n
You'll ideally bring:
n
n
Experience in a similar customer service, sales support or supply chain role
n
Strong commercial awareness and an understanding of logistics and supply chain processes
n
Excellent attention to detail and a commitment to accuracy
n
A proactive approach, with strong follow-through and a focus on seeing tasks through to completion
n
The initiative to identify what needs to be done and follow up without being prompted
n
Strong problem-solving skills and a solutions-focused mindset
n
An inquisitive nature, with the confidence to ask questions and develop a thorough understanding
n
Experience with Pronto would be advantageous
n
Experience within the agriculture industry would be highly regarded
n
A genuine willingness to learn and build your product knowledge
n
n
We understand that developing confidence and capability takes time. You'll be supported by a knowledgeable and highly engaged team who are committed to sharing their expertise and helping you build a strong foundation with us.
What Success Looks Like n
Success in this role is measured by both what you deliver and how you work. We value collaboration, accountability and a positive, solutions-focused approach.
n
We're looking for someone who enjoys being part of a team, brings energy to their work and takes pride in delivering great outcomes for customers and colleagues.
What We Offer n
n
Competitive salary package
n
Supportive and flexible working environment
n
Excellent conditions and employee perks
n
A varied role with exposure across customer service, sales, logistics and supply chain
n
A 12-month fixed-term opportunity within an experienced and supportive team
n

📌 Customer Service Officer (Melbourne)
🏢 Barenbrug Australia Pty
📍 Melbourne