Job Description
Gateway Cafe Guide
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Job Summary:
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The Gateway Cafe Guide is responsible for providing exceptional customer service and sales support to customers and team members at the cafe. This entry-level position requires a friendly and outgoing individual who can assist customers with their inquiries, take orders, handle transactions, maintain cleanliness of the cafe area, and ensure customer satisfaction.
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Skills:
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- Excellent communication skills
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- Solid customer service orientation
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- Ability to work in a rapid-paced environment
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- Basic math skills for handling cash transactions
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- Attention to detail
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- Ability to multitask and prioritize tasks effectively
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- Team player with a positive attitude
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Responsibilities:
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1. Greet customers warmly upon arrival at the cafe.
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2. Provide menu recommendations and answer any questions or concerns.
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3. Take customer orders accurately and efficiently.
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4. Prepare beverages such as coffee, tea, smoothies, etc., according to established recipes.
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5.
Serve food items promptly while ensuring quality standards are met.
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6. Handle cash transactions using the POS system and give accurate change when required.
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7. Maintain cleanliness of the dining area by clearing tables, wiping surfaces, sweeping floors, etc.
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8. Restock supplies (e.g., napkins, cups) as needed throughout shifts.
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9. Ensure compliance with health and safety regulations at all times.
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10. Assist team members in maintaining an organized workspace.
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and other directions as required by the Manager.
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Qualifications:
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1. High school diploma or equivalent qualification preferred but not mandatory.
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2. Previous experience in hospitality or customer service roles is advantageous but not required; training will be provided for entry-level candidates.
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3. Knowledge of food hygiene practices is desirable but not essential; willingness to learn is crucial.