Job Description
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THE ROLE
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Client outcomes and experience
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Own a portfolio of clients, including complex or high‐value engagements
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Act as a trusted senior contact, resolving issues with sound judgement
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Ensure clear, timely and professional communication
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Influence client retention, confidence and long‐term relationships
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Act as escalation point for complex or high‐risk matters
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Quality, compliance and risk
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Ensure all work meets professional, regulatory and ethical standards
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Exercise independent judgement on non‐routine technical matters
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Identify and manage risks to clients and the firm
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Maintain oversight of team outputs and ensure quality through review and leadership
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WIP and fee recovery
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Manage workflow, scoping and allocation of work across the team
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Drive sustainable fee performance and recoverability
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Review WIP and invoicing aligned with firm expectations
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Team leadership and development
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Lead, coach and mentor team members
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Build capability, judgement and confidence in others
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Provide timely feedback, guidance and escalation support
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Lead performance and development discussions, ideally with experience using formal review processes such as half-yearly reviews
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Ideal Candidate
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7+ years' professional experience in public practice accounting
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Demonstrated experience leading people and managing outcomes
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Proven ability to exercise independent judgement in complex situations
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Strong client management and relationship skills
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High level communication and influencing capability
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Solid organisational skills with ability to manage competing priorities
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Commercial mindset with an understanding of fees, workflow and performance
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Degree in Accounting or Finance
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CA or CPA (completed or working towards)
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Detail focused, organised and reliable with strong time management and the ability to manage competing priorities
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Clear written and verbal communication skills and able to build positive working relationships with clients and direct reports
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Systems experience
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Xero, MYOB
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BGL 360, MYOB AE, CAS (highly desirable)
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Intermediate MS Office
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📌 Manager (Perth)
🏢 Letizia Palmer
📍 Perth