Job Description
Green Life Clinics is one of Australia's fastest growing clinic and dispensary groups. We're building a healthcare model that simplifies patient access to plant based medicine through modern, patient centred services grounded in clinical integrity and operational excellence.
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Our Mission:
Improve quality of life by simplifying access to plant based medicine.
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Our Vision:
A world where plant based therapies are seamlessly integrated with mainstream healthcare.
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Our Customer Service Representatives play a pivotal role in supporting all patient services across our Burleigh Heads Contact Centre. You'll be the first point of contact for new and existing patients-making outbound calls to patients who have booked online, responding to enquiries, and ensuring every interaction reflects our commitment to quality, care, and professionalism. This is a quick paced, team driven environment that supports our clinics and dispensaries 7 days a week.
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Benefits
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30% discount on products and consultations
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Performance bonus opportunities
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Anniversary gift cards
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Collaborative, focused, and driven culture
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Be part of a rapidly expanding national organisation
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Play a role in shaping the future of a multibillion dollar industry
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Work from our brand new Burleigh Heads office
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About you
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You're someone who brings warmth, professionalism, and reliability to every interaction. You thrive in a busy environment and enjoy being part of a supportive, high performing team.
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You will bring:
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Excellent customer service and communication skills
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Strong attention to detail and accuracy
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Ability to work well both independently and within a team
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Confidence making decisions under pressure
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A dedicated work ethic and positive attitude
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Willingness to learn about medicinal cannabis (no prior knowledge required)
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Availability to work weekends
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What you'll do
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A typical day includes:
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Answering, screening, and prioritising incoming calls and enquiries
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Managing patient queries across both clinic and dispensary services
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Initiating follow up calls to patients who have left messages
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Conducting new patient onboarding calls
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Supporting administrative tasks across the group
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Demonstrating eagerness to learn and grow within the plant based medicine space
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At Green Life, how we work matters. Our values guide every interaction with our patients, our colleagues, and our community. They shape the culture we protect and the standards we uphold.
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Our Values
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Accountability
- We take ownership and follow through.
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Collaboration
- We work together and help each other succeed.
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Empathy
- We care deeply about people and their experiences.
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Enjoyment
- We create an environment where we enjoy the journey.
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Integrity
- We do what's right, even when no one is watching.
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Leadership
- We lead through our actions, not our titles.
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Excellence
- We set high standards and continually raise them.
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Innovation
- We challenge the norm and look for better ways to serve patients.
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These values aren't just words, they're the behaviours we expect, reward, and celebrate across every part of Green Life Clinics.
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Recruitment Process
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Our hiring process is straightforward and respectful of your time.
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Interview with Talent Acquisition -
A short conversation to learn more about your experience, communication style, and alignment with our values.
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Interview with the Hiring Manager
- A practical discussion about the role, expectations, and how you work in a fast paced, service driven environment.
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📌 Customer Service Rep - Burleigh Heads (Gold Coast)
🏢 Green Life Clinics
📍 Gold Coast