We're hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact.
We Move quick, Deliver excellence, and Win together...that's The Pitney Bowes way.
Here, how we work matters just as much as what we achieve.
We're looking for people who:
Act with urgency, accountability, and purpose
Deliver high quality work with consistency and pride
Collaborate effectively and elevate those around them
Focus on outcomes that drive impact and growth
Job Description:
The purpose of this role is to oversee the PB ANZ customer returns process, ensuring that all returns are managed in a timely, efficient, and cost-effective manner.
The role is responsible for coordinating customer returns from initiation through to completion, including managing return tickets in C4C and maintaining accurate records and supporting documentation.
The role also coordinates equipment relocations and provides operational support to the Supply Chain team as required.
Key Accountabilities:
Coordinate the end-to-end customer returns process, from initiation through to receipt, assessment, resolution, and closure
Create, manage, monitor, and close return tickets in C4C to ensure returns are completed accurately and within agreed timeframes
Coordinate equipment relocations, including arranging collection, transport, delivery, and the required system and supporting documentation updates
Liaise with customers, Customer Service, Sales, technicians, warehouses, and freight providers to progress returns and relocations and resolve issues promptly
Monitor return and relocation activities, follow up on outstanding actions, and elevate delays, risks, or exceptions where required




Maintain accurate and complete records for returns and equipment relocations, including return authorities, freight documentation, proof of delivery, and system records
Investigate and resolve return-related non-conformances, inventory discrepancies, and system exceptions in collaboration with the warehouse, technical, and relevant business teams
Ensure returned equipment is receipted, dispatched, transferred, or otherwise processed accurately and on time in the relevant systems
Complete all return-related transactions in SAP S/4HANA accurately and promptly, ensuring that stock balances held by the 3PL reconcile with the inventory records in the system
Work with freight providers to coordinate collections and deliveries, address service issues, and support continuous improvement in freight performance
Monitor and report on key returns and relocation metrics, including open tickets, ageing, completion times, exceptions, and freight performance
Analyse return and freight data to identify trends, root causes, risks, and opportunities for process improvement
Support Supply Chain projects, operational activities, and process improvement or transformation initiatives as required; and Complete other reasonable duties required by the business from time to time




Cover the Supply Chain Demand Planner when on leave
Measurables:
Percentage of return tickets accurately updated and closed in C4C within the agreed service timeframe: target ≥ 95%
Percentage of return-related transactions completed accurately in SAP S/4HANA within two business days of receiving the required information: target ≥ 98%
Key Capabilities/Qualifications/Experience:
Solid understanding of inventory management practices and procedures
Solid understanding and experience working with ERP
Apply high level of problem-solving skills
Conduct all responsibilities with focus and high attention to detail
Solid experience working with MS Office
Strong mathematical and statistical knowledge
Capability to multitask in a fast-paced environment
Excellent written and verbal communication skills
Wewill:
Provide the will: opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500.
Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.
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📌 Returns And Freight Officer (Sydney)
🏢 5040 Pitney Bowes Australia
📍 Sydney