Job Description
Take ownership of a diverse third-party motor claims portfolio and deliver fast, fair, and data-driven outcomes in a modern, tech-enabled insurer.n
$100M+ funded. Global footprint. AI-powered. Human-driven.
n
INSHUR is the
embedded insurance
powerhouse for the on-demand world. We partner with giants like
Uber
and
Amazon
to provide fair, data-backed coverage for the modern workforce. We're
200 people
strong across the UK, US, and Netherlands, using
AI as a multiplier
to stay ahead of the curve. Want to work where tech actually meets the road? You're in the right place.
n
Find out more about our history, values, hiring process and more here.
The rolen
As a Claims Handler at INSHUR, you'll take ownership of a diverse portfolio of third-party motor claims, including personal injury, playing a key role in delivering fast, fair, and data-driven outcomes. You will work in a modern, tech-enabled environment where you're trusted to make decisions, challenge the status quo, and help shape how claims are handled from first notification through to settlement.
n
This role reports to the Claims Team Leader and sits within a friendly, collaborative team of claims professionals.
n
We're based in Brighton, with a hybrid working model. You'll come into the office at least once a week, with the rest of your time remote.
What you'll don
n
n
Manage end-to-end claims:
Take full visibility and control of third-party motor claims from first notification through to settlement, covering both damage and personal injury elements.
n
n
Drive confident claim resolutions:
Make sound liability decisions and navigate claims to resolution using a strong commercial mindset.
n
n
Negotiate optimal outcomes:
Effectively negotiate with third parties, insurers, and legal representatives to achieve the right result at the right cost.
n
n
Leverage a digital-first approach:
Build strong relationships across the insurance market while influencing claim outcomes digitally.
n
n
Collaborate across teams:
Work closely with product, data, and operations teams to identify emerging trends and elevate overall claims performance.
n
n
Optimise processes through tech:
Use technology and data insights to streamline workflows, reduce friction, and enhance the overall customer experience.
n




Essentialn
n
n
Motor Claims Handling Experience:
Proven track record handling motor claims, including exposure to personal injury, and demonstrating strong technical claims judgement.
n
n
Decision-Making & Negotiation:
Confident decision-maker and effective negotiator comfortable operating in a rapid-paced environment.
n
n
Data & Tech Orientation:
Enjoys working with data and technology to innovate and challenge legacy processes.
n
n
Solutions-Focused Ownership:
Demonstrates accountability, moves quickly, and brings a problem-solving mindset to complex challenges.
n
n
Customer & Commercial Focus:
Passionate about delivering exceptional customer outcomes without losing sight of overall commercial performance.
n
Nice to haven
n
n
Adaptability in Evolving Environments:
Thrives when collaborating with cross-functional teams in a fast-changing, scaling company setting.
n
n
Curiosity & Continuous Improvement:
Intellectually curious and eager to learn, explore new ideas, and constantly improve processes.
n
What to expect from the processn
n
n
Screen & Intro:
A 30-minute video call with the Talent Team to discuss the role, your background, and your experience.
n
n
First Interview:
A 60-minute video call to dive deeper into your technical experience and get to know your motivations.
n
n
Final Stage:
An in-person interview at our Brighton office to meet the team lead and people team.
n
n
We design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move for you.
What we offern
We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes:
n
n
n
Competitive salary, benchmarked to market by location
, plus stock options for every employee
n
n
30 days of holiday
annually,



plus bank holidays
n
n
Private healthcare
for you and your family, including pre-existing conditions
n
n
Life insurance
at 3x your salary
n
n
13 weeks parental leave
at full pay for new parents
n
n
Workplace nursery scheme
with Gogeta, allowing you to pay fees pre-tax
n
n
Ride to work scheme
n
n
Workplace pension scheme
to help you save for retirement
n
n
Flexible working hours
to suit your lifestyle
n
n
£500 annual personal training allowance
plus regular learning opportunities on a variety of topics
n
n
£40 monthly wellbeing and WFH allowance
to keep you healthy and productive
n
n
24/7 Employee Assistance Program
, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more
n
n
Unlimited AI usage with Claude and Gemini
n
Working heren
You'll do well here if you:
n
n
n
Move through ambiguity without waiting for a perfect brief
n
n
Take ownership of outcomes, not just tasks
n
n
Adapt quickly when priorities shift, and help others do the same
n
n
Look for ways to improve how things work, not just how to complete them
n
n
Use tools, data, and colleagues to make better decisions
n
n
This probably isn't the right fit if you:
n
n
n
Prefer clearly defined processes and a stable, slow-moving environment
n
n
Are most comfortable staying within the boundaries of your job description
n
n
Find frequent context-switching draining rather than energising
n
Inclusion and flexibilityn
INSHUR is committed to building a team where everyone can bring their full self to work. We follow a structured hiring process and train our interview teams to support fairness and reduce bias.
n
We welcome applications from people of all backgrounds. We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disability, or age.
n
This role is advertised as full time. We're open to discussing part-time, job-sharing, or other flexible arrangements for the right person.
n
If you need any adjustments during the process, let us know and we'll do our best to accommodate.
n
#LI-Hybrid
#J-*****-Ljbffr

📌 Claims Handler (Hobart)
🏢 Inshur
📍 Hobart