Job Description
Seeking a customer-focused administrator for a long-term Customer Service Officer role in Somersby, Monday to Friday, with an immediate start.
n
We think outside the box by redefining recruitment.
n
Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.
n
Synergie Australia is seeking a
Customer Service Officer
for a trusted client located in
Somersby,Central Coast
.
The important parts:
n
n
Pay:
$***** per hour |
Duration:
ASAP start through to June ****
n
Hours:
Monday–Friday, 9:00am–5:00pm
n
Location:
Somersby, Central Coast
n
What you will be required to do:
n
You'll provide customer service, administration, process documentation and case management support to assist the team's day-to-day operational requirements. This role suits someone organised, detail-focused and confident managing multiple priorities in a fast-paced environment.
n
n
Answering and directing incoming phone calls
n
Responding to service enquiries, complaints and dispute resolution matters
n
Monitoring and responding to emails in shared mailboxes
n
Booking hard waste collection services and managing residential bin maintenance requests
n
Documenting,



reviewing and maintaining operational processes and procedures
n
Supporting process improvement initiatives to improve team efficiency and consistency
n
Maintaining accurate records, filing systems, data entry and system updates
n
Providing general administrative support and assisting with ad hoc tasks as required
n
To be successful in the role you will:
n
n
Experience using Microsoft Office 365, including Word, Excel and Outlook
n
Strong written and verbal communication skills
n
High attention to detail and accuracy
n
Excellent organisational and time management skills
n
Ability to document processes clearly and effectively
n
Ability to multitask and manage competing priorities
n
Previous call centre, customer service, administration or business support experience will be highly regarded
n
What's on offer for you:
n
n
Long-term contract prospect through to June ****
n
Monday–Friday office hours, 9:0am–5:00pm
n
Central Coast location in Somersby
n
Varied role across customer service, administration and process documentation
n
Opportunity to support process improvement and day-to-day operational outcomes
n
#J-*****-Ljbffr

📌 Customer Service Officer (Central Coast)
🏢 Synergie Group
📍 Central Coast