Job Description
CSC Commonwealth Superannuation Corporation – Canberra ACT n
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Casual/Temporary
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Remote
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8d ago , from CSC Commonwealth Superannuation Corporation
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Training:Full-time attendance required up to 2 weeks (online)
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Location:We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to apply
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Hours: Work patterns will vary from week to week, making it ideal for someone seeking flexibility
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nAbout the role n
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At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Assistant, you'll help deliver a positive and skilled experience for our customers by providing timely support across phone and email channels.
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You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance. Whetherit'sa question about their balance, a benefit, or insurance,you'llbe there to support them with
empathy,confidenceand
clarity.
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nWhatyou'lldo n
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Respond to inbound customer calls and emails with professionalism and care
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Process routine updates to customer records
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Issue standard customer documents and correspondence
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Assist customers with website access and general enquiries
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Maintain accurate records of customer interactions
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