Job Description
Role Overview n
As a Senior Sales Associate, you will drive sales, develop clients, and lead by example to ensure exceptional client experience and high standards. You'll embody Montblanc's professionalism and foster a high-performing team culture.
Key Responsibilities n
Build and develop a personal client portfolio using CRM tools.
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Proactively drive sales to achieve individual and Boutique targets/KPIs.
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Deliver exceptional client experience following Montblanc standards.
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Identify and pursue sales and clientelling opportunities (outreach, events, VIP).
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Drive current client acquisition and long-term development.
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Maintain high standards of CRM data capture and client follow-up.
HOW WILL YOU EXPERIENCE SUCCESS WITH US n
Strong retail experience with a solid understanding of clientelling.
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Passion for luxury products, especially writing instruments, leather goods, and timepieces.
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Authentic approach, strong communication, proactive, and takes initiative.
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Ability to remain calm under pressure in a busy environment.
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Experience serving diverse clients from various backgrounds and cultures.
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Cooperative team player, contributing to operations and projects.
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Own personal sales performance and contribute to Boutique targets/KPIs.
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Utilise deep product knowledge to support clients and maximise sales.
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Act as a senior role model, embodying Montblanc's professionalism.
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Be a positive, energetic presence on the sales floor,



influencing the team.
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Coach and motivate Sales Associates, sharing knowledge and feedback.
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Support management with floor leadership during peak times and events.
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Lead by example in sales, client experience, clientelling, and presentation.
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Contribute to a positive, high-performing culture of optimism, accountability, and respect.
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Collaborate with management, sharing insights and addressing issues.
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Support daily operations: opening/closing, cash handling, POS.
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Assist with administrative duties, reporting, and inventory management.
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Ensure accurate stock handling, loss prevention, and compliance.
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Maintain Boutique presentation according to Montblanc Visual Merchandising guidelines.
HOW WE KEEP YOU SMILING n
Be part of the Montblanc and wider Richemont family.
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Opportunities for internal development, mobility, and professional growth.
Your Journey With Us n
1st Stage: Introductory call with our recruitment team.
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2nd Stage: Interview with the Boutique Manager.
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3rd Stage: Interview with the Brand Director for Montblanc & HR.
Additional Requirements n
Actively participate in Boutique meetings, providing feedback and ideas.
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Maintain open dialogue with management, raising issues promptly.
Grooming n
Maintain a presentable and well-groomed appearance at all times.
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Strictly adhere to Brand uniform guidelines and proper sales floor etiquette.
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📌 Montblanc-Senior Sales Associate (Melbourne)
🏢 Richemont
📍 Melbourne