Job Description
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CUSTOMER VEHICLE REPRESENTATIVE
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REPORTING TO Location Manager OR Airport Manager OR Location Supervisor OR CSS
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JOB PURPOSE
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The primary purpose the Customer Vehicle Representative is to provide world class customer service to Hertz customers. This includes greeting and engaging customers, completing rental and return transactions expeditiously.
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This position also attends to vehicle presentation and ensures that all vehicles are clean and ready for customer pick up. KEY RESULT AREAS (major accountabilities – what is done and for what purpose)
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1. Ensures a positive customer experience by effective management of rental and return process to include qualifying the renter and completing contracts. Offer up sells and ancillary products i.e. insurance, GPS, Wi fi.
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2. Protects company assets through enforcement of company policies and procedures.
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3.



Communicates to Manager/Counter Service Manager/Counter Service Supervisor all relevant customer feedback to facilitate on-going improvements in our service and prices to drive continuous improvement within operations.
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4. Responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. Ensure interior of vehicle is clean. (windows, door jams, trunk, vacuum, etc), clean the exterior of vehicle. (debug and wash). Ensure car "hanger" and wheel covers are placed in vehicles.
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5. Ferry vehicles to requested area/lot as needed
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6. Ensure all features of the vehicles are operational when returned by renting customer.
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7. Offer extra service as required, directions, assisting with luggage and responding to customer queries
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8. Fill fuel tank and check fill levels of all fluids.
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9. Perform related tasks as directed by managers Follows all Company WHS procedures and policies and carries out tasks in line with these procedures
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10. Ad hoc duties as requested by the manager/supervisor
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📌 Customer Service Representative (Rockhampton)
🏢 Hertz Australia
📍 Rockhampton