Job Description
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The Company
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Recycle Central, part of the IWS Group is a leading resource recovery facility operating facilities at Cardiff and Kurri Kurri. As part of the IWS Group, we are growing a business with a great workplace environment.
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The Role
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We are looking for an organised and customer-focused Customer Service & Bookings Agent to join our team in Kurri Kurri. The successful candidate will also provide annual leave and sick leave relief for our weighbridge team, with full training provided.
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This is a highly interactive role, with approximately 80% of your day spent handling phone calls. We are looking for someone who is confident speaking with customers, can manage competing priorities and remains calm and solutions-focused in a busy environment.
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This is a permanent full-time position working Monday to Friday
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You will be required to work a minimum of 9 hours between 7:00am and 5:00pm, with flexibility to work either:
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7:00am – 4:00pm, or
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8:00am – 5:00pm
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Your responsibilities will include:
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Managing a high volume of inbound customer phone calls and enquiries
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Responding to customer enquiries via email
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Processing and coordinating customer bookings
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Working closely with the Allocations team to ensure bookings are scheduled and managed effectively
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Providing accurate and timely information to customers
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Maintaining accurate booking and customer records
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Using Excel to manage, track and organise information
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Providing weighbridge relief during team members' annual leave and sick leave
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Learning and using the WasteEdge platform,



with full training provided
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Ensuring a high level of accuracy and attention to detail across all bookings and customer interactions
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Supporting the wider team with general administrative and customer service duties as required
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About You
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We are looking for someone who is organised, reliable and confident dealing with customers in a high-volume environment.
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You will ideally have:
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Previous experience in customer service, bookings or a high-volume call centre environment
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Strong verbal and written communication skills
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Strong Microsoft Excel skills
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Excellent attention to detail and organisational skills
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The ability to manage multiple tasks and competing priorities
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A calm and solutions-focused approach, particularly in a fast-paced setting
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Experience in the waste management or recycling industry is highly desirable
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Experience working within the building and construction industry would be advantageous
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Previous weighbridge experience is highly desirable, but not essential – full training will be provided
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Retail customer service experience will also be considered
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Note: We promote a safe work culture; therefore, we have a process of Reference checking and Pre-employment medicals, including a drug and alcohol screen for the successful applicant.
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We appreciate the time it takes to submit a job application, and we thank you for your interest in working at Recycle Central, however, only those candidates who are shortlisted will be contacted.
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For additional information about the company, kindly visit our website at

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📌 Customer Service & Bookings Agent (New South Wales)
🏢 IWS
📍 New South Wales