Job Description
We are seeking an experienced and motivated Product Manager to join our team and contribute to the development of our Payments product in the Hospitality domain.
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The ideal candidate should possess a strong understanding of payment processing and merchant services, along with exceptional analytical and product building skills.
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OOLIO is an emerging hospitality and payment platform and we pride ourselves in a product focus and open working environment. We would like to bring along passionate people who like to work in a scale-up journey of developing and rolling of our payment product to our merchant base.
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WHAT YOU WILL DO - RESPONSIBILITIES
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Conduct thorough analysis of current payment processes, identify pain points, and distill solutions for streamlining payment service delivery workflows and enhance merchant experience.
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Create detailed functional specifications, user stories, and contribute to acceptance criteria to guide the development team in implementing payment features.
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Participate in product design discussions and provide valuable insights to ensure seamless integration of payment solutions into multiple POS product suites.
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With a detail-oriented mindset and the ability to prioritize, work closely with development teams to ensure successful roll out of payment system in defined stages
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Collaborate with QAs to define test cases and scenarios, and assist in the validation of payment features to design the assurance of accuracy and compliance.
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Engage with external stakeholders, such as acquirers, payment processors, financial institutions, and restaurant owners, to drive commercial and product initiatives
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Assist in the initiation of user documentation, training materials, and support resources related to payment features.
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Research and stay updated on industry trends, regulations, and best practices related to payment processing in the restaurant domain.
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WHO YOU ARE - REQUIREMENTS
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- Minimum of
10 to 15 years of Product management experience
where
3 years of Merchant Payments experience
is mandatory in the capacity of Product Manager/Lead.
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- Strong understanding of
payment acquiring concepts, including different payment methods, security standards (PCI DSS), and industry standards
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- Solid understanding of
merchant on-boarding in the area of KYB, business structures, and ability to manage relevant compliance requirements
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- Strong understanding of the
digital or physical distribution of payment taking mediums and their associated configurations
- including card present and card not present, and other contemporary payment journeys
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- Experience developing merchant software which assist with
onboarding, and reconcilliation, and settlement experience
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- Proficient in using business analysis techniques, producing concise memo and detailed product descriptions
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- Excellent analytical skills with the ability to translate complex commercial operations into detailed functional and financial specifications
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- Hands-on experienced in working with
multiple system APIs and data integrations
is a must
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- Bachelor's degree, relevant certifications in Business Analysis or Payment Processing will be a plus.
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- Familiarity with
restaurant industry operations and their point-of-sale systems
is a nice to have.
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Please frame your experience in the core selection criteria.
This is a very hands-on role with a great deal of ownership and autonomy. If you are analytical and passionate about payments and merchant services, we would love to have a chat.

📌 Product Manager (Payments) (Melbourne)
🏢 Oolio
📍 Melbourne