Job Description
Working closely with an ENT specialist and administrative team in a small, independent specialist ENT practice in Heidelberg, this is a long-term position working 3 full days per week. Availability to work Tuesday and Thursday is essential with the third working day to be discussed.
Key responsibilities n
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Patient bookings and phone/email inquiries
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Reception and patient check-in
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Medicare, private billing and receipting
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Managing referrals, correspondence and patient records
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Liaising with GPs, hospitals and other healthcare providers
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Supporting surgical bookings and administration
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Using medical practice management software - Xestro
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General practice administration
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About you n
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Minimum of 2 years' medical reception or medical administration experience
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Confident working in a busy medical workplace
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Friendly, professional and confident with patients
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Excellent attention to detail and takes pride in accuracy
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Experience using medical software
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Keen to upskill and continually develop skills




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Can multitask, prioritise and remain calm under pressure
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Flexible and willing to assist when the practice is busy
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Excellent communication and organisational skills
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Reliable and committed to a long-term role
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About us n
We are an independent specialist ENT practice based in Heidelberg, providing care to both paediatric and adult patients. Our specialist also consults at East Melbourne and Parkville approximately 2-3 times per month. These sessions are shared between staff on a rostered basis, so occasional travel to these locations will be required.
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A genuine long-term opportunity
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A friendly, supportive small team environment
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Direct contact with an experienced specialist surgeon
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A role where your skills and dedication will have a direct impact on patient care
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Variety across specialist medical and surgical administration
#J-*****-Ljbffr

📌 Medical Secretary/ Medical Receptionist (Melbourne)
🏢 Dr Damien Phillips
📍 Melbourne