Job Description
NDIS Disability Rostering & Administration Officer
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- Full time - salary plus recognition bonus
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- Newcastle
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Are you an experienced and motivated scheduling lead and office administrator or office manager in NDIS located in the Hunter region?
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Aim Big. Go Bigger.
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The Rostering and Administration Officer's responsibilities shall include:
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Strategic Initiatives
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1. Support the Operations Support Lead, Operations Coordinator and Operations Manager to ensure the smooth running and growth of the organization from a staffing and rostering, and record keeping perspective
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2. Support on-boarding of support workers and inductions
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3. Support on-boarding of participants
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4. Keeping incident registers, continuous improvement registers and risk assessments registers up to date when issues or learnings arise
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5. Welcoming current visitors or callers in person or on the phone
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6. Supporting on work health & safety training, audits and registers
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7. Support on procurement for SIL houses and head office of clinical, participant food,
adaptations, estates repairs
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8. Support the improving operational processes in conjunction with the operations coordinator and operations manager
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Meetings
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9. Attend and take minutes at the weekly team meeting, improvement meetings, WHS meetings, staff meetings and house meetings
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Leadership
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10. Lead the rostering for the organization and smooth running of Flow Logic - understand staff availability, pressure points on the roster, and have strategies to ensure smooth operations of the business from a staff matching and availability perspective.
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Communication with the CEO, Ops Manager & Chair
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11. Collate and share key kpis for the organisation
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12. Ensure timely updates are circulate on operations including escalation of incidents
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13. Support on on-call duties by sharing the weekend/ overnight escalation calls with the Ops Coordinator, Ops Support Lead, Ops manager and CEO
📌 Rostering Officer/ Ops Admin (New South Wales)
🏢 Friends Support Services Pty
📍 New South Wales
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